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2021 Ford Mustang Mach 1 buyers to get free servicing and a track day in lieu of missing equipment

Ford Mustang Mach 1 editions delivered to Australia lacked a number of advertised features, now Ford Australia is making good with free servicing and a track day.


Australian buyers of the 2021 Ford Mustang Mach 1 will receive three years free servicing and an exclusive track day experience in lieu of equipment that was advertised for – but missing from – the special edition cars.

The make-good measures are estimated by Drive to cost Ford Australia in excess of $1 million.

Just 700 examples of the 2021 Ford Mustang Mach 1 have been allocated to Australia, however early promotional material inadvertently listed some features that were not included on the vehicles.

Some of the items – such as radar cruise control, rear parking sensors, and fog lamps – are also not available on the Mach 1 in the US, due to certain modifications that increase the vehicle's on-track performance.

The features – which are available on regular Mustang variants sold in Australia – were listed as standard on local promotional material for the Mach 1 edition, however it has transpired this was an oversight.

A week after the anomaly was revealed by customers on social media, Ford Australia has responded with a number of make-good measures.

A statement issued today by Ford Australia said: “We recently discovered some content and feature corrections on the Mustang Mach 1 for the Australian market, and are disappointed we didn’t catch this before the first run of brochures and website was published. We are especially disappointed that our loyal … Ford customers and Mach 1 owners feel let down.”

Ford explained that certain “uniquely engineered parts, which are designed to improve downforce and cooling on the Mach 1, unfortunately mean that the vehicle does not feature (radar cruise control) or audible rear sensors while parking, though a reversing camera remains standard”.

Ford also confirmed locally-delivered examples of the Mach 1 use Ford’s in-house mechanical limited-slip differential, which is “identical to that fitted in the Mustang GT as well as Mustang Bullitt”.

Further, Ford said, the Mustang GT350’s lower light assembly used on the Mach 1 means fog lamps are not included, and the floor mats are standard rather than Mach 1 branded.

Ford says the content changes will be included in an updated brochure and other promotional material to be released soon.

As make-good measures, Ford Australia says it will offer Mustang Mach 1 customers the opportunity to attend a track day at a racing circuit best suited to their location. And Ford will pay for the first three routine services, which are valued at a combined total of $1380, according to Ford’s website as this article was published.

“In addition to the Ford Performance Experience,” the company said, “Mustang Mach 1 customers will also receive three years free scheduled servicing (at 15,000km/12 months, 30,000km/24 months, 45,000/36 months).

“We’ll be reaching out to customers personally over the next couple of days with full details,” a Ford spokesman told Drive.

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Joshua Dowling

Joshua Dowling has been a motoring journalist for more than 20 years, spending most of that time working for The Sydney Morning Herald (as motoring editor and one of the early members of the Drive team) and News Corp Australia. He joined CarAdvice / Drive in 2018, and has been a World Car of the Year judge for more than 10 years.

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