Hyundai has launched a new worldwide initiative to extend warranties that would have been set to expire in March and the weeks ahead, allowing owners some breathing room while caught under quarantine and isolation measures during the COVID-19 lockdown.
The company is contacting affected owners directly to deliver the good news.
The new program, C A R E, covers vehicles with original factory warranties that would have expired in March, through to May 30 2020.
The extended warranty covers more than 1.21 million cars globally, including 27,000 passenger cars in Australia – although commercial vehicles, in this case the iLoad, are not covered by the extension.
The extensions, giving owners some extra time to get to their dealer for warranty repairs, will expire on May 31.
"We appreciate that many of our customers may have limited access to vehicle servicing during these extraordinary times," said Mr. Jun Heo, CEO of Hyundai Australia.
"With Hyundai C A R E, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months. Not only do we care about our customers’ health and safety, we aim to remove the added stress where customers are unable to have repairs completed before their vehicle’s warranty expires."
Similar measures have been taken across various industries and market segments in Australia, with many businesses and service providers making allowances to accommodate customers affected by the COVID-19 pandemic.
CarAdvice has contacted other brands in Australia to establish if similar steps, perhaps unannounced, are being taken for car owners.
Ford last week announced it will offer free home pick-up and drop-off of vehicles for scheduled servicing and warranty repairs, enabling owners to stick to their schedules without leaving the home.
Others, such as Mazda, Toyota and Volkswagen Group Australia (Volkswagen, Skoda), have confirmed that while they have no announcements or official changes to warranty and servicing schedules, customers will be looked after on a common-sense basis that is mindful of the conditions we are all living under during lockdown.
"We’ll continue to exercise flexibility and fairness regardless of COVID-19," VGA communications chief Paul Pottinger said.
Kia Australia communications boss Kevin Hepworth echoed those sentiments, while adding that the brand's seven-year warranty means no change is needed. That program kicked off in 2014, meaning all owners of vehicles bought since then are still covered, and the earlier five-year warranties have long since lapsed.