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Hyundai confirms voluntary ACCC program to improve customer service

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Hyundai confirms voluntary ACCC program to improve customer service

Hyundai Australia has engaged in a voluntary undertaking with the Australia Competition and Consumer Commission (ACCC), as it attempts to more closely adhere with Australian Consumer Law when dealing with customer complaints...

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ACCC slams 'widespread issues' in car industry
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ACCC slams 'widespread issues' in car industry

Australia's consumer watchdog wants car manufacturers to drastically improve the way they handle customer complaints, to share their proprietary vehicle data with independent repairers, and to support real-world fuel economy and emission tests. These are three key findings in the Australian Competition and Consumer Commission's (ACCC) draft report into the new car retailing industry, which is open for stakeholder comments until September 7...


Holden commits to new customer service guarantees after ACCC investigation
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Holden commits to new customer service guarantees after ACCC investigation

The Australian Competition and Consumer Commission (ACCC) has taken action against another car company, with Holden the latest in the regulator’s crosshairs. Holden has accepted the findings of an ACCC investigation into the company's dealings with unhappy customers, this week committing to "court enforceable" custom guarantee obligations...


What is the Australian Consumer Law? : Is my car still covered outside of the manufacturer warranty?
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What is the Australian Consumer Law? : Is my car still covered outside of the manufacturer warranty?

When it comes to buying a new car, the options are both daunting and almost endless. For the most part, a new car purchase is a rewarding and exciting time — until something goes wrong. Reader Aiden Smith contacted CarAdvice to find out whether he could still ask the manufacturer to repair his car outside of its new car warranty. Q: Hello...