A UK-based travel agent was reversing his one-month old Tesla Model 3 into his driveway when the steering wheel fell off and disconnected from the car.
Jason Tuatara, took to social media to vent his anger at Elon Musk directly.
How can this happen to a #tesla the safest car in the world? #StaySafe #checkyours pic.twitter.com/LCHBcwRRF4
— Jason T (@JasonTuatara) April 26, 2020
The social media post showed a selection of photos with the aforementioned loose steering wheel, as well as the car being taken away on a tow truck.
Please check your @Tesla to make sure this doesn’t happen to you! It just came off whilst driving! I know they can drive themselves but this takes it to another level! @TeslaOwnersWW @Teslarati #SelfDrivingCars #SafetyFirst #StaySafe #Tesla pic.twitter.com/WCqUeAJ4sE— Jason T (@JasonTuatara) April 26, 2020
According to Tuatara, this wasn’t the first problem he had encountered with Tesla.
Apparently, he had ordered the car in September 2019, and was promised that it were to be delivered in the following month.
He did not receive his car until May 2020, the following year.
The car had only covered 340 miles (547 kilometres) before the steering wheel failure occured.
Tuatara went on to mention that he has been scarred by the issue, especially after acknowledging that young members of his extended family had been for a ride in the car just prior to the incident occurring.
Tesla was quick to respond, by picking up the car 90 minutes after the original message on social media.
The Tesla Model 3 was returned to Tuatara the following day having been rectified.
Tesla confirmed that the steering wheel was not affixed to the car with a bolt, and are investigating the issue.
Furthermore, the driver and vehicle standards agency in the UK are also conducting a full investigation.