Name: Stephen Smith
Car Make: Ford
Car Model: Falcon Futura
Year of Manufacture: 2003
Took car into dealership whilst under warranty with jerky forward and reverse gear selection (Auto Trans). Was told within Ford specifications, no problem.
11 months later, problem got worse and transmission fluid was found in expansion tank. Took car back and dealer advised me to ring Customer Response centre who told me car is not covered by warranty but they will pay for a new radiator. I fought tooth and nail and got CRC to pay 50% of repair. Dealer refused to help with the rest. It cost me $1700.