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Porsche tops 2015 J.D. Power Initial Quality Study, voice recognition issues increase

Porsche, Kia and Jaguar have come out on top in the 2015 edition of the J.D. Power's Initial Quality Study.


Every year, J.D. Power surveys customers over the first 90 days of ownership of their new cars for its Initial Quality Study (IQS).

Porsche has come out on of the IQS for the third year running with just 80 problems per hundred vehicles (PP100). Kia took second spot with 86 issues per hundred cars and Jaguar rounded out the podium positions with 93 problems per hundred vehicles.

The results of the IQS differ quite markedly to J.D. Power's dependability study, which interviews customers who are in their third year of ownership of their car. In this year's dependability study, Lexus came out on top of the pack, followed by Buick and Toyota.

Where both surveys' respondents agree is where many of problems are found: in entertainment and connectivity systems. This is the third year in a row where voice recognition and Bluetooth pairing issues topped the list.

According to J.D. Power, problems with voice recognition have increased in the past few years, with the percentage of owners having problems in this area jumping from 57 percent in 2013 to 67 percent this year.

Here are the full results for this year's Initial Quality Study from best to worst, with PP100 in brackets:

  1. Porsche (80)
  2. Kia (86)
  3. Jaguar (93)
  4. Hyundai (95)
  5. Infiniti (97)
  6. BMW (99)
  7. Chevrolet (101)
  8. Lincoln (103)
  9. Lexus (104)
  10. Toyota (104)
  11. Buick (105)
  12. Ford (107)
  13. Ram (110)
  14. Honda (111)
  15. Mercedes-Benz (111)
  16. Industry average (112)
  17. Audi (115)
  18. GMC (115)
  19. Dodge (116)
  20. Volvo (120)
  21. Nissan (121)
  22. Cadillac (122)
  23. Mini (122)
  24. Mazda (123)
  25. Volkswagen (123)
  26. Scion (124)
  27. Acura (126)
  28. Mitsubishi (126)
  29. Land Rover (134)
  30. Jeep (141)
  31. Subaru (142)
  32. Chrysler (143)
  33. Smart (154)
  34. Fiat (161)
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