Heading to the dealership to collect our newest long-term tester, the Lexus IS300h F Sport, CarAdvice was treated to the full customer experience.
It doesn’t get any more personalised than being welcomed by a message on a big widescreen TV in reception congratulating you on your purchase, followed by the offer of a freshly brewed macchiato.
After a chat over coffee with Assistant Sales Managed Kane Patel, we head out to the delivery area where I get to see the new car for the first time.
Clearly, this is no rush job. First up is a run through of the owners kit, which includes the manuals, service books plus contact details for your Lexus dealer.
Then it’s time to climb aboard. The IS 300h has electric seats and steering column, with three memory buttons, so I get comfortable and we save the position in button 1.
Everything from pairing your phone through the car’s Bluetooth system (which can be either dead-simple or frightfully frustrating) to navigating around the infotainment system using the computer-mouse-aping controller is properly explained and demonstrated until you absolutely ‘get’ it.
Importantly, Kane also explains the Lexus warranty terms covering our IS300h: 48 months or 100,000 kilometres for the car, while the battery pack attracts its own warranty period of eight years or 160,000km.
There’s no capped-price servicing, but service intervals are 12 months or 15,000 kilometres. The real kicker, though, is that your Lexus dealership also provides a free Lexus loan car while the car is in the workshop, as well as collecting and returning your car to and from your home or workplace.
The entire Lexus experience is capped-off with a beautifully presented picnic box full of luxury foodstuffs and beverages, which the CarAdvice team are certain to enjoy!
