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Lexus owner satisfaction rate tops the industry
News
1st Nov 2019
3 min read

Lexus owner satisfaction rate tops the industry

Lexus will win Roy Morgan’s annual customer satisfaction award in the automotive market for the fifth time in six years, after achieving an almost-perfect 97 per cent rating in the most recently disclosed monthly survey. Nevertheless, Lexus Australia’s CEO Scott Thompson has told us of some imminent plans to enhance the company's existing ‘Encore’ customer care program to make things as “hassle free” for owners as possible.
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Mike Costello
Australian interest in hybrid, EV growing fast: Roy Morgan
News
19th Dec 2018
4 min read

Australian interest in hybrid, EV growing fast: Roy Morgan

More than half of Australia’s drivers are now “seriously considering” buying a hybrid car instead of a purely petrol-powered option, according to a Roy Morgan survey of more than 50,000 people. The organisation’s market-specific Automotive Currency Report published findings based on in-person interviews with more than 50,000 Australians at home, up to September 2018, including 37,000 current drivers and the rest aged over 14 and intending to be drivers within four years.
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Mike Costello
Skoda tops Australian customer satisfaction survey
News
4th Jul 2018
2 min read

Skoda tops Australian customer satisfaction survey

Skoda has taken out the latest Roy Morgan customer satisfaction survey, with a 97.5 per cent satisfaction rating among its custmers. That's above the industry average of 92.6 per cent in Roy Morgan's metrics, based on responses from 50,000 customers surveyed between April 2017 and April 2018.
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Scott Collie
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