This week Mandy Turner and Kez Casey are broadcasting from Barry Bourke Suzuki in Berwick, Victoria! In car news, the 2019 Renault Clio has been revealed, Ford has patented an all-wheel drive hybrid V8 system, car companies are calling for a registration ban on cars affected by the Takata recall, and Germany's autobahns will remain derestricted despite a push to impose limits...
A largely mass-market survey of 3075 recent new car buyers has found almost one-in-five were not entirely happy with how the experience went at their dealer. The study, conducted by market research and analytics firm J.D. Power and called the 2018 Australia Sales Satisfaction Index (SSI), also found about 20 per cent of interviewed buyers and lessees indicated the sales person merely “partially understood” their requirements in the first place...
If you’re shelling out big bucks for a premium car, you’re quite right to expect premium customer care. The good news is, according to global research firm J.D. Power, that’s exactly what most people are getting. Its 2018 Australia Customer Survey for Luxury Vehicles spoke with 511 luxury vehicle owners who purchased their car between March 2013 and August 2018, and had it serviced at an authorised dealer between March 2017 and August 2018...
Mazda has topped the JD Power Customer Service Satisfaction survey for the third year running in Australia, edging Toyota and Nissan for the crown. There were a few trends throughout the survey, most notably that transparency and ease of service booking were key...
Lexus has once again topped the JD Power dependability study, narrowly edging Porsche in the well-respected annual survey. The study ranks manufacturers based on problems per 100 cars. Owners of MY2015 cars were surveyed about their vehicles, with any issues grouped into one of eight categories This year, the industry average for problems per 100 cars (PP100) dropped from 156 to 142...
Lexus has outdone its German rivals for after-sales service in the JD Power Customer Service Index. The Japanese luxury brand scored 869 out of a possible 1000 points, a handy 17 point jump over last year, and 27 points above the industry average. A total of 547 owners who had bought a car in the past five years, and had it serviced at an authorised dealership in the past 12 months, were surveyed...
As a general rule, people are having a better time with car dealers than just a few years ago, but some brands' franchise partners are still lagging behind the performance of industry leaders Mazda and Hyundai. That's a summary of the findings from market research firm J.D. Power, which this week published results from its latest annual customer survey...
Hyundai owners are the happiest car owners in the country, according to the latest J.D. Power Australia Sale Satisfaction Index (SSI) Study. Hyundai took out the top spot in the customer satisfaction index, an independent survey of new car buyers. The Korean manufacturer scored 827 points out of a possible 1000 in the survey which was conducted from January through June this year...
Kia has once again come out on top of the JD Power Initial Quality Study in the United States, making it the second year in a row the Korean manufacturer has ranked highest in the independent survey. Last year the company was the first non-premium automotive brand in 27 years to outdo the competition, and once again Kia has beaten premium manufacturers like Porsche, Lexus and Audi, along with mainstream players like Ford, Hyundai and Toyota...
Mazda has moved from second to first in the annual JD Power Customer Service Index for Australia, while last year's leader, Honda, has slipped beneath the industry average to sixth place. The study, which polls owners to measure vehicle servicing quality, vehicle pick-up, service advisor, service initiation, and service facility, is now into its seventh year...
A new survey of Australian new-car buyers by international marketing information firm JD Power has found that many motorists do themselves a disservice by not properly researching their dealer of choice. Six factors were considered in the survey, focusing on buyers' experiences with the new-car salesperson, the deal itself, delivery timing, delivery process, dealer facilities, and sales initiation...
Korean car maker Kia has become the first non-premium brand in 27 years to top the Initial Quality Survey conducted by J.D. Power in the United States. Now in its 30th year, the J.D. Power IQS is an annual survey that analyses responses from vehicle owners in 26 segments, evaluating driving experience, engine and transmission performance, and a broad range of quality-related problems within the first 90 days of ownership...
Mercedes-Benz has retained its standing as the best luxury brand for aftersales care in Australia in the 2015 JD Power Customer Service Index (CSI) study. The Stuttgart-based brand backed up its win in last year’s inaugural luxury brands study and boosted its rating on the 1000-point scale to 843 (up 10 points)...
Honda has reclaimed top spot in JD Power’s aftersales service study, leading the field of Australia’s mainstream automotive brands for customer care. The Japanese manufacturer surged into number one position in the 2015 Australia Customer Service Index (CSI) Study into mass-market brands, pipping last year’s leader Mazda to take the crown...
Vehicle manufacturers are investing billions of dollars into technologies that motorists aren’t using, according to industry analyst JD Power. JD Power’s inaugural 2015 Driver Interactive Vehicle Experience (DrIVE) report reveals that at least 20 per cent of new vehicle owners in the US have never used half of the measured technology features fitted to their cars...
The proliferation of high-level safety and convenience technologies in mainstream cars has helped to close the gap in desirability to premium models to the lowest level in a decade, according to the results of a new study. The 2015 JD Power US Automotive Performance, Execution and Layout (APEAL) Study shows the average APEAL score of mainstream models increased five points to 790 this year compared with just a one-point average increase for premium vehicles (up to 841)...
Porsche, Kia and Jaguar have come out on top in the 2015 edition of the J.D. Power's Initial Quality Study. Every year, J.D. Power surveys customers over the first 90 days of ownership of their new cars for its Initial Quality Study (IQS). Porsche has come out on of the IQS for the third year running with just 80 problems per hundred vehicles (PP100)...
The 2015 J.D. Power dependability study has named Lexus as the most reliable brand for the fourth year running. This year's study is based on the experiences of 34,000 US owners of 2012 model year vehicles, meaning that many of these cars were purchased in 2011. The top two issues reported in this year's survey were Bluetooth pairing and voice recognition systems misinterpreting users' commands...
Mazda has been rated the best automotive brand in Australia for aftersales and service experience for the second consecutive year. Mazda topped JD Power’s 2014 Australia Customer Service Index Study, which measures overall customer satisfaction with vehicle service experience at authorised service centres by rating service quality, vehicle pick-up, the service advisor, service initiation, and service facility...
The 2014 JD Power APEAL study has found that buyers aren't as satisfied with in-car technology as car companies may expect them to be. The JD Power Automotive Performance, Execution and Layout (APEAL) study is designed to measure new-car appeal - in their words, it "examines how gratifying a new vehicle is to own and drive"...
