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Lexus and Mazda Australia top customer satisfaction table
News
19th Feb 2020
4 min read

Lexus and Mazda Australia top customer satisfaction table

Lexus and Mazda cleaned up in the 2019 Roy Morgan Customer Satisfaction awards, based on findings from its single-source survey with a claimed sample size around 50,000 Australians. Lexus won the ‘Best of the Best’ award, given to the company with the highest average satisfaction of all 41 category winners. The awards do not merely focus on automotive, but various other sectors as well.
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Mike Costello
CarAdvice podcast 138: Stinger owner review, and we stare at a Jimny!
News
1st Feb 2019
1 min read

CarAdvice podcast 138: Stinger owner review, and we stare at a Jimny!

This week Mandy Turner and Kez Casey are broadcasting from Barry Bourke Suzuki in Berwick, Victoria! In car news, the 2019 Renault Clio has been revealed, Ford has patented an all-wheel drive hybrid V8 system, car companies are calling for a registration ban on cars affected by the Takata recall, and Germany's autobahns will remain derestricted despite a push to impose limits. Alborz Fallah and Mike Stevens join the panel to chat with Jez Spinks about the 2019 Jaguar I-Pace.
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Mandy Turner
Mazda tops after-sales service satisfaction - study
News
30th Aug 2018
2 min read

Mazda tops after-sales service satisfaction - study

Mazda has topped the JD Power Customer Service Satisfaction survey for the third year running in Australia, edging Toyota and Nissan for the crown. There were a few trends throughout the survey, most notably that transparency and ease of service booking were key. The 19 per cent of customers able to watch their vehicle being serviced were more satisfied than those who couldn't, while people who could book the service online were happier than their phone-toting counterparts.
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Scott Collie
Kia tops US J.D. Power quality survey: Soul, Sportage the big winners
News
26th Jun 2016
2 min read

Kia tops US J.D. Power quality survey: Soul, Sportage the big winners

Korean car maker Kia has become the first non-premium brand in 27 years to top the Initial Quality Survey conducted by J.D. Power in the United States. Now in its 30th year, the J.D. Power IQS is an annual survey that analyses responses from vehicle owners in 26 segments, evaluating driving experience, engine and transmission performance, and a broad range of quality-related problems within the first 90 days of ownership.
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James Wong
Mainstream models closing gap to premium cars: JD Power APEAL study
News
23rd Jul 2015
3 min read

Mainstream models closing gap to premium cars: JD Power APEAL study

The proliferation of high-level safety and convenience technologies in mainstream cars has helped to close the gap in desirability to premium models to the lowest level in a decade, according to the results of a new study. The 2015 JD Power US Automotive Performance, Execution and Layout (APEAL) Study shows the average APEAL score of mainstream models increased five points to 790 this year compared with just a one-point average increase for premium vehicles (up to 841).
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Tim Beissmann