JD Power

Genesis has taken first place in J.D. Power’s 2020 Vehicle Dependability Study (VDS) in the marque’s first year of inclusion in the study. J.D. Power is a United States-based automotive consumer analytics and car reviewing publication that devised the VDS to focus on vehicle dependability in a more practical time frame of vehicle ownership.

Former local favourites Ford and Holden are struggling on the sales charts, and things aren't much better at the service desk. Holden (770/1000) scored below the mass market average (788/1000) for customer service satisfaction, narrowly ahead of Jeep (769/1000), while Ford matched the industry average in a consumer satisfaction survey.

If you’re shelling out big bucks for a premium car, you’re quite right to expect premium customer care. The good news is, according to global research firm J.D. Power, that’s exactly what most people are getting. Its 2018 Australia Customer Survey for Luxury Vehicles spoke with 511 luxury vehicle owners who purchased their car between March 2013 and August 2018, and had it serviced at an authorised dealer between March 2017 and August 2018.

A new survey of Australian new-car buyers by international marketing information firm JD Power has found that many motorists do themselves a disservice by not properly researching their dealer of choice.

Vehicle manufacturers are investing billions of dollars into technologies that motorists aren’t using, according to industry analyst JD Power. JD Power’s inaugural 2015 Driver Interactive Vehicle Experience (DrIVE) report reveals that at least 20 per cent of new vehicle owners in the US have never used half of the measured technology features fitted to their cars.