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Genesis ranked number one for dependability in US
News
28th Feb 2020
2 min read

Genesis ranked number one for dependability in US

Genesis has taken first place in J.D. Power’s 2020 Vehicle Dependability Study (VDS) in the marque’s first year of inclusion in the study. J.D. Power is a United States-based automotive consumer analytics and car reviewing publication that devised the VDS to focus on vehicle dependability in a more practical time frame of vehicle ownership.
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Liam Murphy
The best and worst car brands for servicing: 2019 JD Power report
News
20th Aug 2019
2 min read

The best and worst car brands for servicing: 2019 JD Power report

Former local favourites Ford and Holden are struggling on the sales charts, and things aren't much better at the service desk. Holden (770/1000) scored below the mass market average (788/1000) for customer service satisfaction, narrowly ahead of Jeep (769/1000), while Ford matched the industry average in a consumer satisfaction survey.
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Scott Collie
Luxury car owners are more satisfied
News
16th Oct 2018
3 min read

Luxury car owners are more satisfied

If you’re shelling out big bucks for a premium car, you’re quite right to expect premium customer care. The good news is, according to global research firm J.D. Power, that’s exactly what most people are getting. Its 2018 Australia Customer Survey for Luxury Vehicles spoke with 511 luxury vehicle owners who purchased their car between March 2013 and August 2018, and had it serviced at an authorised dealer between March 2017 and August 2018.
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Mike Costello
Car makers spending billions on technology drivers don't want or use, finds JD Power report
News
26th Aug 2015
2 min read

Car makers spending billions on technology drivers don't want or use, finds JD Power report

Vehicle manufacturers are investing billions of dollars into technologies that motorists aren’t using, according to industry analyst JD Power. JD Power’s inaugural 2015 Driver Interactive Vehicle Experience (DrIVE) report reveals that at least 20 per cent of new vehicle owners in the US have never used half of the measured technology features fitted to their cars.
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Tim Beissmann