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Car dealers have room for improvement, says J.D. Power
News
31st Jan 2019
4 min read

Car dealers have room for improvement, says J.D. Power

A largely mass-market survey of 3075 recent new car buyers has found almost one-in-five were not entirely happy with how the experience went at their dealer. The study, conducted by market research and analytics firm J.D. Power and called the 2018 Australia Sales Satisfaction Index (SSI), also found about 20 per cent of interviewed buyers and lessees indicated the sales person merely “partially understood” their requirements in the first place.
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Mike Costello
Suzuki tops customer satisfaction survey in Australia
News
11th Apr 2018
1 min read

Suzuki tops customer satisfaction survey in Australia

Suzuki has taken top spot in Canstar Blue's latest customer satisfaction survey for 2018 for new cars, beating out the likes of Mazda and Toyota. Conducted by local firm Canstar Blue, the survey rates Suzuki a maximum five stars in the areas of overall satisfaction, reliability and value for money. Not only did the Japanese brand get top gong for the entire new car industry, it also took out the award for Most Satisfied Customers – Small Cars for the third year running.
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James Wong
Volkswagen Australia admits investment into aftersales has been 'inadequate'
News
12th Dec 2014
2 min read

Volkswagen Australia admits investment into aftersales has been 'inadequate'

With recent recalls and poor customer satisfaction ratings continuing to blemish the Volkswagen marque in Australia and across the globe, the local division has conceded that investment into the group's aftersales and dealer networks has been inadequate.
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David Zalstein
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