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Mazda tops after-sales service satisfaction - study
News
30th Aug 2018
2 min read

Mazda tops after-sales service satisfaction - study

Mazda has topped the JD Power Customer Service Satisfaction survey for the third year running in Australia, edging Toyota and Nissan for the crown. There were a few trends throughout the survey, most notably that transparency and ease of service booking were key. The 19 per cent of customers able to watch their vehicle being serviced were more satisfied than those who couldn't, while people who could book the service online were happier than their phone-toting counterparts.
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Scott Collie
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Mazda reclaims Australian owner satisfaction crown: Honda falls, Holden climbs
News
30th Nov 2016
3 min read

Mazda reclaims Australian owner satisfaction crown: Honda falls, Holden climbs

Mazda has moved from second to first in the annual JD Power Customer Service Index for Australia, while last year's leader, Honda, has slipped beneath the industry average to sixth place. The study, which polls owners to measure vehicle servicing quality, vehicle pick-up, service advisor, service initiation, and service facility, is now into its seventh year.
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Mike Stevens
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