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Car dealers have room for improvement, says J.D. Power

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Car dealers have room for improvement, says J.D. Power

A largely mass-market survey of 3075 recent new car buyers has found almost one-in-five were not entirely happy with how the experience went at their dealer. The study, conducted by market research and analytics firm J.D...

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Luxury car owners are more satisfied
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Luxury car owners are more satisfied

If you’re shelling out big bucks for a premium car, you’re quite right to expect premium customer care. The good news is, according to global research firm J.D. Power, that’s exactly what most people are getting. Its 2018 Australia Customer Survey for Luxury Vehicles spoke with 511 luxury vehicle owners who purchased their car between March 2013 and August 2018, and had it serviced at an authorised dealer between March 2017 and August 2018...


Mazda tops after-sales service satisfaction - study
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Mazda tops after-sales service satisfaction - study

Mazda has topped the JD Power Customer Service Satisfaction survey for the third year running in Australia, edging Toyota and Nissan for the crown. There were a few trends throughout the survey, most notably that transparency and ease of service booking were key...


Skoda tops Australian customer satisfaction survey
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Skoda tops Australian customer satisfaction survey

Skoda has taken out the latest Roy Morgan customer satisfaction survey, with a 97.5 per cent satisfaction rating among its custmers. That's above the industry average of 92.6 per cent in Roy Morgan's metrics, based on responses from 50,000 customers surveyed between April 2017 and April 2018. General satisfaction is up across the industry, even if it's only by 0...


Suzuki tops customer satisfaction survey in Australia
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Suzuki tops customer satisfaction survey in Australia

Suzuki has taken top spot in Canstar Blue's latest customer satisfaction survey for 2018 for new cars, beating out the likes of Mazda and Toyota. Conducted by local firm Canstar Blue, the survey rates Suzuki a maximum five stars in the areas of overall satisfaction, reliability and value for money...


Hyundai owners are the happiest car owners in Australia
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Hyundai owners are the happiest car owners in Australia

Hyundai owners are the happiest car owners in the country, according to the latest J.D. Power Australia Sale Satisfaction Index (SSI) Study. Hyundai took out the top spot in the customer satisfaction index, an independent survey of new car buyers. The Korean manufacturer scored 827 points out of a possible 1000 in the survey which was conducted from January through June this year...


Mazda reclaims Australian owner satisfaction crown: Honda falls, Holden climbs
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Mazda reclaims Australian owner satisfaction crown: Honda falls, Holden climbs

Mazda has moved from second to first in the annual JD Power Customer Service Index for Australia, while last year's leader, Honda, has slipped beneath the industry average to sixth place. The study, which polls owners to measure vehicle servicing quality, vehicle pick-up, service advisor, service initiation, and service facility, is now into its seventh year...


Volkswagen Australia admits investment into aftersales has been 'inadequate'
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Volkswagen Australia admits investment into aftersales has been 'inadequate'

With recent recalls and poor customer satisfaction ratings continuing to blemish the Volkswagen marque in Australia and across the globe, the local division has conceded that investment into the group's aftersales and dealer networks has been inadequate...