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Thank you for coming to CarAdvice for help with your query.

Please note that although we endeavour to respond to enquiries as quickly as possible, we regularly receive a large volume of emails and messages. As a result, a reply to your query may take some time.

The team replying to emails are the same journalists working tirelessly to produce the hundreds of expert stories that appear on each month, along with our video content, television, radio and podcast shows. You can learn more about our work here.


Your first port of call in choosing a new car should always be the wealth of content you can find on

Pages worth visiting for this purpose include our Showrooms landing page, and our Comparisons landing page.

If you are seeking advice on choosing a new car, please understand that while we are glad to help, time and resource constraints mean we cannot offer a lengthy guide or comparison to each emailed query.

You can help us to give you the best advice by first confirming:

  1. Your budget
  2. The intended purpose of your car (large family, fun driving, etc.)
  3. What type of car you'd prefer to have (large, small, sedan, wagon, SUV, convertible, etc.)
  4. Any features you'd like to focus on (fuel type, safety equipment, leather seats, etc.)

The more detail you provide, the better we can help.

NOTE: Queries that do not include these details may not receive a response.

You should also know there is often no perfect vehicle for every buyer, and the more complex your requirements, the trickier it can be to satisfy all of your needs. We will, of course, do our very best.

Our focus is new cars. If you are buying a used car, we will help you as best we can, but only as time allows.


If you are writing to seek guidance on an issue regarding an uncooperative dealer or manufacturer, such as an unfulfilled warranty obligation or an unfair repair/replacement cost, we will help by either pointing you in the right direction or liaising with the manufacturer directly.

You can make this easier by having ready all evidence of communication with the brand and the dealer. We will also need to know details of your ownership: the age of the vehicle, how many kilometres it has driven, your driving style (conservative or spirited, for example), and confirmation of how often and where the vehicle has been serviced.


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