Jaguar I-Pace 2019 ev400 se awd (294kw)

2019 Jaguar I-Pace SE long-term review: Infotainment and connectivity

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We are growing to love the Jaguar I-Pace, but could its infotainment system be its definitive flaw?
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We're almost 7000km in and life is good with our Jaguar I-Pace SE long-term loan car.

Our last update introduced what it's like to live with an electric vehicle in an apartment setting and the process involved in installing the infrastructure.

This time around, we wanted to focus on the technology behind the I-Pace and what it's like to live with – the infotainment and the Jaguar Remote application in particular. Both have their pros and cons.

Jaguar I-Pace infotainment

Jaguar's infotainment system is one of the things that first drew me to this car after driving it at the international launch.

Jaguar calls its infotainment system Jaguar InControl Touch Pro Duo. It's a 10.0-inch colour infotainment screen with a secondary 5.0-inch screen that controls climate and secondary functions.

Let's start with the main screen. It's nicely presented with shortcut functions located at the bottom, and a swipe menu that allows you to switch between main function screens.

The three main pillars are navigation, media and phone. Within these three pillars you can achieve most functions within the car. Additional settings and charging functions are found by swiping across to submenus.

The navigation system is very good. You can either input destinations vaguely through a search function, or you can enter full addresses in manually. Finally, you have the option of using the voice-recognition system to dictate locations, which works well also.

As I'll explain later, if you need the integration of traffic overlays, you will need to buy an additional data SIM card, because the vehicle relies on internet connectivity to garner traffic information – strange, given most other brands get away with using traffic data supplied over radio.

Map routing is also displayed on the right-hand side of the driver display, and it can also be configured to take up the entire display, which is cool.

The media button opens up the media streaming functions. Here, you'll find the screen that allows access to the USB ports dotted around the cabin, along with Bluetooth streaming.

The media menu brings up additional button contexts at the bottom of the screen. These allow you to switch between sources, but also bring up albums from attached devices. It's a great set-up, and instead of searching for music by name, you can simply search by album graphic.

Finally, there's the phone menu. As you'd expect, you'll find all the standard phone functionality here, including an ability to store a common voicemail number that can be accessed by pushing a single button.

In addition to all of this, the infotainment system features Apple CarPlay and Android Auto.

Other functions outside of those three pillars include a charging summary that fills you in on the latest charging conditions and how the car is progressing with its current state of charge.

You'll also find all the vehicle's personalisation settings and customisation of the individual drive modes. My wife and I both have a profile that stores our seating positions and radio preferences, and links them to our phones or one of the two keys, which means each time we hop in it resets the controls to our preferred settings.

In terms of things that I don't like, or are missing, let's start with the most obvious – wireless phone charging. It's not a big deal, but surely it would have been easy enough to integrate a wireless phone charger, especially given the technology is available in other Jaguar models.

Next up is the lagginess of the screen. We've been through a couple of firmware updates now (more on this later) that I was hoping would make the screen a little snappier, but catch it napping and it can be super laggy.

The worst part is how laggy it is on cold start. When you first get into the car and want to enter a navigation address, it feels like it takes an eternity to load up its software and present you with a usable address search screen.

Outside of these two issues, it's a great screen that's easy to use and quite intuitive for what it is.

Jaguar Remote

This is one of my favourite features of the car. Jaguar Remote is a phone application that allows remote connectivity to the car.

Using the application, I'm able to see the charge state, whether the car is locked or unlocked (and even lock or unlock it remotely), and the directions to find my car (I had to use this at the airport recently and it was a godsend).

The most useful function is the ability to set the climate remotely – particularly handy on very hot or very cold days.

And, arguably, the nerdiest feature, the journey logger. This clever piece of tech tracks each journey and reports on the average speed, charge state and energy consumption (along with energy regenerated). It's a useful tool to keep tabs on how the car consumes energy in summer and winter.

Finally, the application can be used to keep tabs on the health of the car, along with putting the vehicle into a service or transport mode, which disables remote theft monitoring.


Get ready to be confused. When you receive the car, it comes built-in with a SIM card that allows external connectivity for the Jaguar Remote application.

But, if you would like to take advantage of functions relating to the vehicle's satellite navigation and personalisation options, you'll need to buy another data SIM card to allow connectivity.

That SIM card slots into the centre console and brings with it the ability for the car to store personalised destinations (and sync them with your phone), and it also caters for traffic conditions overlay.

Despite being buried in metres of concrete at our apartment building, it's surprising to see how well the car stays connected. We are able to connect remotely and pre-send navigation designations to the car without any lag or network connectivity problems.

In addition to this, the vehicle has the ability to connect to a local Wi-Fi network if a data SIM isn't available. You can even cheat by connecting to your phone's Wi-Fi through a personal hotspot. It's odd that you require two SIM cards to achieve what should be achievable with just a single SIM card – I'm sure there's method to the madness.

Issues so far?

We did run into a few issues with Jaggy since our last update. The first was an unfortunate accident our photographer was involved in.

Another driver pulled out in front of him and he was forced to swerve around them, which resulted in the vehicle mounting a kerb and making light contact with the other driver.

This took Jaggy off the road for just under two weeks while the tyres, wheels and front bumper were replaced or fixed. It was surprisingly quick given some of the horror stories we've heard about waiting on parts for new models.

We've had ongoing issues with the charging receptacle, which has prevented the vehicle from commencing charge when plugged into a charger – regardless of whether it's the portable AC charge cable or a fast DC charger.

Initially, we thought it was something we were doing wrong, but after some troubleshooting we discovered it's the locking mechanism that's preventing charge from starting.

Jaguar took the car back and used that opportune time to replace the charging receptacle, the charge cable internal to the car, and to update the vehicle to the latest firmware.

In total, Jaguar made the following changes to our car:

  • Change owner literature pack
  • Install mode 2 EV charge cable
  • Update of various switches and labels
  • Onboard wired charger renewal and software update
  • Other software updates
  • Renewal of onboard high-voltage charge cable

The reason these updates needed to be made was because this vehicle was one of the first to be built. As updates are made to the production line, they need to be made to vehicles out in the field.

This seems to have fixed our charging issue for the moment, but we'll keep an eye on it.

The update has also improved the accuracy of the range estimation. The vehicle previously showed a driving range of around 440km when full. That figure has now dropped to around 380km, and is more inline with our driving given we are predominantly either doing local city driving or longer highway drives. Our average energy consumption has settled to around 23kWh/100km.


We're chopping and changing the order of our updates from the initial plan and instead of heading off-road, we're planning a trip to the snow in Jaggy. It'll involve stopping by a DC fast charger and using infrastructure at the mountain, so we can't wait to see how that goes.

Overall, we are still loving the car. It's excellent to drive and still manages to put a big smile on your face each time you drive it.

My wife loves driving it, and the ability to store individual profiles is very handy.

If you've got any questions about the I-Pace, let us know. I'd be happy to answer whatever I can.

MORE: Long-term report one: Introduction
MORE: Long-term report two: Living with an EV in an apartment

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