...with Porsche nipping at its heels
Lexus has once again topped the JD Power dependability study, narrowly edging Porsche in the well-respected annual survey.
The study ranks manufacturers based on problems per 100 cars. Owners of MY2015 cars were surveyed about their vehicles, with any issues grouped into one of eight categories
This year, the industry average for problems per 100 cars (PP100) dropped from 156 to 142. Industry improvement aside, this is the seventh time in a row Lexus has come out on top of the survey.
“For the most part, automotive manufacturers continue to meet consumers’ vehicle dependability expectations,” said Dave Sargent, vice president of global automotive at J.D. Power.
“A 9% improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever."
Even so, there were a few consistent complaints from consumers. Infotainment systems were the most frustrating element of cars, with voice recognition and Bluetooth connectivity leading the way.