Speaking to the media at the Tokyo motor show today, Volkswagen’s CEO of passenger cars, Dr Herbert Diess, admitted that Volkswagen “did some things that were wrong".
“Our customers' confidence and trust is what is most important to us and we are doing everything that we can win back this trust in our brand, and in our range of products.
“That means we will come up with good technical solutions for the affected diesel engines. We will uncover and disclose the full truth of what happened and we will make sure that something like this never happens again," Diess said.
Diess, who has become the man responsible for fixing the EA189 engines and rebuilding the Volkswagen brand, was adamant the company would learn and move on from the current ‘crisis’.
“After this crisis, we are on our way to create a new and even better Volkswagen - and one thing is for sure, is that this new Volkswagen will work with even more purpose and dedication for the essential automotive challenges of the future," he said.
Above: new Volkswagen brand boss Herbert Diess speaks with press at the Tokyo motor show.
Volkswagen has shifted its focus away from diesel engines in the midst of the current situation, instead emphasising its new-found and intensified interest in electric vehicle development.
“We will strengthen our activities in electric mobility. We will speed up the pace to make the car an integral and smart device. We will play an even more active part in transforming the automotive industry," Diess said.
The car that will launch this new era for Volkswagen will be the brand’s upcoming Phaeton, which Diess confirmed will be an all-electric car only.
Volkswagen is yet to confirm how it will fix the affected EA189 engines. The company has previous stated that it will be a mixture of software updates for some models, but that a hardware fix will be required for others.
Volkswagen and Audi Australia are expected to begin a full-scale recall of the affected vehicles in 2016.