The JD Power UK Vehicle Ownership Satisfaction Study examines satisfaction with the ownership experience of owners of one- to three-year-old vehicles. The survey is based on evaluations of four key measures, and rates brands out of 1000 points.
The scores are broken down based on: vehicle appeal, which includes performance, design, comfort and features; ownership costs, including fuel consumption, insurance and costs of service/repair; vehicle quality and reliability; and service satisfaction.
Jaguar's win was the third consecutive victory for the British luxury brand, while Lexus celebrated its 11th
top gong in the past 13 years. Their scores of 808 points out of 1000 were both down on 2013’s survey, however, when Jaguar scored 827 and Lexus 818.
Their lower scores were reflected across the market, with the industry average falling four points to 772.
Volkswagen was one of the biggest movers, rising from equal ninth in last year’s study to fifth in 2014 on the back of a four-point increase (791).
Land Rover fell from sixth position in 2013 to 14
this year (774, down 16 points) to fall just above the industry average.
Citroen fell from above the line into the bottom five, dropping 26 points to 751, while Seat also slipped beneath the average, down 20 points to 767.
Bottom-ranked Chevrolet went from bad to worse, down 11 points to 680, stretching the distance between it and second-lowest Alfa Romeo (725) to 45 points.
Volkswagen Group products dominated the segment rankings, claiming five wins out of a possible nine with the Volkswagen Up!, Golf Plus, Scirocco, Touran and Skoda Yeti, and filling podium places with the Volkswagen Tiguan and Skoda Fabia, Octavia and Superb.
2014 JD Power UK Vehicle Ownership Satisfaction Study
Top three models per segment
Volkswagen Golf Plus
Large and luxury car
Ford C-Max/Grand C-Max