One of the last mainstream brands to introduce capped-price servicing in Australia, Mazda Service Select will launch with the all-new Mazda 3 from February 1 before being rolled out across all other models by the end of June.
Unlike Mazda’s current six-month/10,000km service schedule, which requires customers to have their vehicles serviced at least twice a year, the new program retains 10,000km intervals but extends the time between services to up to 12 months.
The program means customers who drive low kilometres (fewer than 10,000km every six months) will be required to have their cars serviced less frequently, saving them time and money.
Under Mazda Service Select, the price of every scheduled service is capped for the life of the vehicle, meaning customers will know the maximum they will be expected to pay for a service regardless of the Mazda dealer they visit.
Most mainstream brands, with the exception of Subaru, offer a capped-price servicing program, though unlike Mazda’s, their intervals are mostly fixed and pricing is only capped for the first three to six years of the vehicle’s life.
Mazda Australia managing director Martin Benders said Mazda Service Select was a response to increasing calls for a capped-price servicing program from customers, dealers and the automotive media.
“Mazda Service Select matches a service program to individual owners based on their driving habits rather than the ‘one size fits all’ approach adopted by some other brands,” Benders said.
“Mazda Service Select means our customers are not locked into a schedule that may not reflect their driving habits. Over time the average number of kilometres travelled by our customers has dropped from 15,000km five years ago to 13,000km today. That means a typical Mazda customer will only have to service their car every nine months or so, meaning just four rather than six trips to their dealer over three years.”
Under the new program, Mazda claims the all-new Mazda 3 Neo 2.0-litre six-speed automatic will be the second-cheapest vehicle in its class to own over four years.
Mazda estimates fuelling and servicing the new model for four years (based on average use of 13,000km per year and services every nine months) will cost $5971 – approximately $650 more than the Hyundai i30 Active ($5325), but less than the Volkswagen Golf 90TSI ($6098), Ford Focus Trend ($6700), Holden Cruze Equipe ($6823) and the Toyota Corolla Ascent ($6850).
Typical services for the Mazda 3 will range between $286 and $317, with additional scheduled maintenance procedures, including oil changes, and filter and spark plug replacements, to cost up to $276 when required on top of the standard service prices.
Despite Mazda’s 10,000km service intervals being among the shortest in the industry (most others offer 15,000km and 20,000km intervals), Benders said there was never any thought to increase the kilometre interval of its servicing program.
“Mazda Service Select maintains the 10,000km service interval as the vast majority of our customers are private buyers,” he said.
“They have told us and continue to tell us that they think the 10,000km interval provides a regular safety and tech check of their vehicle, ensuring both its longevity and stronger resale value.”
Mazda says the capped-price servicing program is based on its outgoing service pricing schedule, and as such means that new service prices will be no more expensive than under the old system.
Benders also confirmed Mazda dealers would be flexible with existing owners to tailor a servicing program best suited to their requirements.
Benders said there would be no change to Mazda’s new vehicle warranty, which is three years, unlimited kilometres for its passenger cars, and two years, unlimited kilometres for the BT-50 ute.