Comments on: 2007 Holden Captiva SX Warranty Complaint

By: Stephanie

Stephanie — Tue, 13 Oct 2009 02:47:49 +0000

Hi CT,

I would love to have a chat with you about the problems your having with your Craptiva..

If you could send me an email so I can get in touch that would be great.

Cheers,

Stephanie stephanie.picone@gmail.com

By: Stephanie

Stephanie — Tue, 13 Oct 2009 02:39:24 +0000

Hi Ian,

I would love to chat with you in regards to the problems your having with your Craptiva…

Can you please send me an email so I can get in touch.

My address is stephanie.picone@gmail.com

Kind regards,

Stephanie

By: Al Laidlaw

Al Laidlaw — Thu, 08 Oct 2009 01:02:42 +0000

My husband and I have purchased a new captiva 08 LX, off a damaged car auction, car was a repairable write off caused by flood damage. We responsibly had all the work needed to get the car on the road done by our local holden dealership who informed us that there was limited warranty on the vehicle. The car past all their tests and also past the VIV. 3 months on the road nothing to complain about…..then on highway doing 110km car shut down and emission light came on, was a terrible rainy day and we were overtaking in the right lane. Very scary! It took them alot of time to find the fault as all the computer connections were saying that the car should be running…??? My husband called the dealer again this morning and they have said that the belt tension failured and may have caused damage to the drive shaft. I am not a mechanic….but my dad is!!! And he seems to think that this is a mechanical motor problem, doesnt seem to think it was caused at all by the flood damage…and how far up the water went into the car we willnever know!! Now the dealership is telling us that the car has NO warranty….what to do…yes we knew that there was a risk by purchasing this vehicle but we weren’t expection this!! Have read of other capitva’s losing power and slowing down with emission light coming on…please let me know if this has happend to you!

By: Ian

Ian — Tue, 06 Oct 2009 10:13:27 +0000

… and now you can add 2 split oil filters which have dropped oil all over my garage floor – apparently this is a problem with Captiva\’s

What next!!!!!

Ian

By: Ian

Ian — Tue, 06 Oct 2009 10:11:45 +0000

… and now you can add 2 split oil filters which have dropped oil all over my garage floor – apparently this is a problem with Captiva’s

What next!!!!!

Ian

By: Ian

Ian — Sun, 04 Oct 2009 04:08:56 +0000

Hi,

I have a 2007 Maxx Captiva (60,000kms) – have we had some troubles!! We must have been back to the dealer 15 to 20 times in 2 years and I am sick of the dealer telling me that my issues are a “feature of the vehicle”.

Problems so far.

1. Steering wheel replaced 3 times (leather came off).
2. Roof lining replaced 2 times – brown stains caused by glue.
3. Door inserts replaced – leather came away.
4. 4 wheel alignments finally some modification carried out but only got 40,000 km out of tyres which are $400+ each. New set is wearing badly also – all Holden does is rotate them and say “yes my goodness they are expensive”.
5. Rear parking sensors replaced – after 7 trips to the dealer – who reassured me they had fixed the problem – like every other problem this car has had.
6. The front bonnet protector had to be removed due to a whistling noise it created in the car.
7. The roof racks I purchased as extras cannot be used due the wind turbulence at high speed – “a feature of the car”
8. The gearbox and engine do not talk to each other even with the latest update it still doesn’t know which gear it want to be in when you decelerate around a roundabout – “a feature of the car”
9. The accelerator – some times it responds one way to a certain amount of pressure the next time with the same amount of pressure it responds completely different. This is dangerous as it is very difficult taking off from traffic lights- but the dealer says “a feature of the car”
10. Numerous panels and seals changed due to faulty panel work or poor fitting.
11. Front seat – the front seat adjuster is to be replaced for the 2nd time – it just groans.
12. Front seat falling apart – passenger seat was actually loose!!
13. Interior ceiling light faulty
14. Numerous lights on the dash coming on.
15. Gear shift hard to get in due to poor alignment of safety switch.
16. Nuts that hold the back door trim on have come loose and some were missing.
17. Fuel gauge not reading right.
18 Turning indicator lights do not turn off – they have to be manually turned off.
19. And the fuel use around town – 18 to 20 l per 100km!!!!!!!

and on and on …!!!!

The most frustrating thing about all this is that the dealer principle won’t show to discuss – nor will the service manager – I am left to talk to the lady on the front desk – who is very polite but obviously taking the heat for these other 2.

I have contacted Holden who put me onto their customer service department – believe me once you have had that experience you will never, never buy another Holden ever. I did manage to get one Holden rep to take some interest – but I quickly came to realise he didn’t even understand the original “features” of the vehicle despite caring about the free ones Holden had bestowed.

I think Holden should come clean and recall these vehicles and fix some of the known problems. The accelerator and the gear shift will kill someone if they don’t.

Ian

By: luvvy

luvvy — Sun, 04 Oct 2009 01:11:44 +0000

We bought a 2007 captiva second hand 6 months ago – belonged to a posh boys school & all servicing done by Holden. On Friday at 4pm we discovered that the rear tyres had scrubbed out on the inside – one to canvas!. My husband knows heaps about cars, and there were no visible problems when we bought it (or we would have kept our money) but he works away and they haven’t been checked for about 6-8 weeks, as he always keeps an eye in the tyres of our cars. Almost impossible to get the tyres required – no one stocks them & they would have to ordered – found an independant tyre place who had them, right next to a Holden dealer. They said that the wheel alignment in the back is the worst they have ever seen and Holden need to put a ‘kit’ through it. They couldn’t align them because there was not enough adjustment available. The tyre place said Holden next door bring lots of Captivas to them for this work, and they had one on the hoist when we were there. Ended up costing $1000 for 2 new Dunlops – ludicrous, but the other tyres places said similar prices, even though not in stock. Soooooo, off to tackle Holden tomorrow (Monday) because their service departments are not open on Saturday in WA – car is still under new car warranty – lets see what happens!! PS I found putting premium fuel in it boosts the fuel economy heaps

By: c k

c k — Wed, 30 Sep 2009 05:53:00 +0000

Be warned do not buy one of these vehicles – 24 months i have been into the garage 15 times – different problems-

O2 sensors
ECU changed
stereo changed twice
bluetooth failure
ABS failed
Engine malfunction light to many times
Windows let in water
Lights let in water
Bonnet clasp broken
( due to the amount of times service had been in and out of the engine)
auto window not working- driver side
Reverses awfully

PLEASE DO NOT BUY ONE OF THESE CARS – HOLDEN HAS A PROBLEM WITH THEM , AND WILL NOT RECALL THEM…..

ps im not bitter, just angry – that i am putting my family in an unsafe car – as it powers down as well…

By: c k

c k — Wed, 30 Sep 2009 05:52:24 +0000

General Motors Corporation has been announced several recalls this year. Most of the GM vehicles called for recall in the US car market were found to have faulty car parts — prompting government agencies like the National Highway Traffic Safety Administration (NTHSA) and Insurance Institute for Highway Safety (IIHS) to ask automakers like GM (maker of GMC egr valve) to conduct recalls on their malfunctioning vehicles.
Just recently, the General Motors Daewoo Auto & Technology Company based in South Korea was reported to have received a warning from South Korea’s state-run consumer protection agency because of growing complaints over malfunctioning parts found in its Captiva Sport Utility Vehicle.
According to the Korea Consumer Agency, these cars were found to be dangerous because of the unidentified flaws found on the GM Daewoo’s Captiva SUVs. The car is being sold in South Korea under the name of Winstorm. Officials are worried that if these car problems are not fixed, it will cause accidents and in worst cases, maybe even death. “Though no exact reason has been identified so far for such defects in the engine area, it could undermine a consumer’s driving safety,” said the agency.
According to the news, the car problem can also be causes of major engine problems like power loss which will result to the reduction of speed when the driver speeds into the accelerator.
No injuries or death has been reported. However, several complaints were received coming from customers about an unexplainable change of speed in the car.
The General Motor Daewoo Officers did not make any comment about this matter.
General Motor Daewoo Corporation is the third largest car maker in South Korea, and is a joint venture of General Motors Corporation and Daewoo Motors. General Motors Daewoo is also on among the distributors of vehicles of GM worldwide. Almost 10% of the cars produced by General Motors are made in GM Daewoo. The most famous car brand made under the corporation is the Winstorm SUV which shares its platform from the current Chevrolet Captiva in the US car market.

By: Kym

Kym — Wed, 30 Sep 2009 05:43:58 +0000

I purchased a Diesel 60th Aniversary Captiva in September 2008, and like many others are having tyre wear issues, scrubbing outside edges off in less than 10,000kms, like many others having a problem with Holdens accepting resposibility and are just wasting time to hope you go away. The car has done 38,000kms now and has gone through three front sets of tyres and one rear set, has been back to the Dealer on many occasions and they cannot find any problems with the wheel alignment, has had the modification to the front mounting holes etc. like the others mention. Also has had many other electrical problems, dash lighting up with all of the warning lights and havinf no all wheel drive, ABS or traction control, Radio volume goes flat out now and again or goes right off now and again, Climate Control Air Conditioning is terrible it is either cold or hot nothing in between, auto headlight s are too sensitive and turn on and off reglarly at evening or morning time, often annoying the driver in front as he thinks I am flashing him for some reason. The Car is unsafe to drive now as it is pulling left again with the tyre weat and Holdens are still reluctant to do anything about it.

Warning the car is a piece of crap do not buy one, and on the support from Holdens I will nhevr buy another Holden again and they wonder why they are losing sales,

By: Mary

Mary — Tue, 29 Sep 2009 06:18:36 +0000

Don’t buy the CX9 a person I know bought one and has had it back to dealer every week

By: Mary

Mary — Tue, 29 Sep 2009 06:17:33 +0000

I purchased a diesel Captiva in Nov 2007, have had traction control fixed 3 times fuel pump connection 3 times whole new fuel pump fitted this week and the rocker arm broke fell into the head, they replace the arm and cam and resitted the valves. I have done 65000km. apart from those problems not a bad car.

By: JORDAN

JORDAN — Tue, 22 Sep 2009 01:03:30 +0000

i just brought my captiva last week and already it has broken down,im so angry with my-self that i brought this car it a heap of c***.Im now thinking of buying the new 2010 mazda cx9!!!!

i hate this craptiva!!!!!!!!

ALL I CAN SAY IS NEVER BUY THIS CRAPTIVA!!!!!!!!!!

By: Peter Male

Peter Male — Wed, 16 Sep 2009 06:57:13 +0000

Hi,

I am back again to look at similar Captiva complaints. My 2008 60th Anniversary Diesel Captiva is showing very poor tyre wear. At 13,000km, the rear tyres are almost worn out on the outer edge. I have had a wheel alignment done and been told it appears the pre-delivery alignment was not done at all. This has pretty well written off a nice pair of tyres that should have lasted 40,000km plus. I am very annoyed as replacement tyres are nearly $400+ each. It appears this problem is common among owners. My dash black out gremlin has disappeared now and the reverse camera still blacks out when the dash is very hot on hot days. It soon comes back later in the day. Like other owners we have a radio sound system that increases in volume on its own. Sort of funny as it drowns out the kids. We just turn it down again and it does not happen for weeks then. Appears that dash electronics are a common issue. Not very happy about that. The engine is so far fine along with all other parts.

By: Jay

Jay — Sat, 05 Sep 2009 09:34:05 +0000

I have a Captiva LX 2007 Petrol for 25 mths from new, and the biggest issue has been the wheel alignment and tyre problems. First 2 tyres scrubbed out dangerously quick inside 27,000 kms!!. A noteworthy concern to me back then, because my Dad worked in the tyre business most of his life, and I have been more used to getting 70,000 kms+ from most makes and models of cars and tyres. Holden denies alignment problems, but one was required with new tyres. Holden ‘mysteriously’ calls in Captiva for strut bolt warranty repair. I of course ask the question. They of course, deny any connection with poor tyre wear!

Got a flat tyre today, at 59,000 kms and Roadside Assist found it the toughest wheel to ever get off a car. Alloy virtually ‘rusted’ on. Glad I wasn’t in the bush without a big rubber hammer. Guy shows me both rear tyres scrubbed out and showing wire. Dangerously unsafe. Scares the daylights out of me that I drive the highways at 110 kph, with Semi Trucks and B Doubles coming at me. Suddenly I feel very vunerable and Holden need to explain and rectify. Jay (Melbourne)

By: Craig

Craig — Fri, 07 Aug 2009 02:24:46 +0000

Captiva

I have just purchased a new CG MY 9.5 SX Diesel 7 Seater, so far very happy with it. I am getting a “pool” of clear water dripping from the engine bay after I stop, this only happens when I have the A/C or Heater on? Any Ideas? The dealer said it was condensation, but there seems to a lot of water for just condensation

Also I have read through all the complaints people have in regards to the Captiva, what would be interesting is to compare units sold to number of “un-satisfied customers” in order to get an overall perception of this car. So far I have seen hundreds of these vehicles on the road.

By: Marta

Marta — Sat, 25 Jul 2009 12:50:01 +0000

Ever gone to a car yard and the sales person rolls out the red carpet for you; they bend over backwards to make a sale but the minute you sign on that dotted line and they have there money there attitude changes. It’s almost like they are screaming out sucker. I am the owner of a 2007 VE SV6 that has had 10 warranty issues with it. What you don’t know is; it is my second 2007 holden. the first I bought in May 2007 it was the base model for that year, I sold it back to Andersons Auto City 8 months after I bought it and got the 2007 VE SV6. In total i have had 19 warranty issues on 2 cars that were brand new. Yes i did ring Holden customer complaints and as usual they played dumb. I do not believe I got what I payed for!! I bought a brand new car with the price tag that goes with it; in reality I got a brand new car with second hand issues and I paid full price for it. Holden don’t care and the dealership I bought the car from don’t care either, because they have there money.

I got a sticker made for my car “42,000 Australian made lemon” I just felt obligated to do some advertising for Holden. They don’t care that I paid 42,000 for my car and I’m sure there not going to care I paid $140 for this sticker. But if you seen a car with that on it would you rush out and buy one? ummmmmmmm NO!!!

I have started a petition for LEMON LAWS. I need 15,000 people to sign 0437 331 705

By: ir-chelle

ir-chelle — Tue, 21 Jul 2009 02:27:27 +0000

I must add that overall i do love my captiva…
It has been a good car so far ish..especially when i read every one elses comments and when i compare it to my mum’s 97 astra so this car seems like a dream compared to that.. i do miss my commodore the deisel doesnt really have a grunt factor, but i have four kids a family of 6 cant very well squezze into an omega..:)

By: Danos

Danos — Thu, 09 Jul 2009 09:39:27 +0000

I too have a 60th Anniversary diesel 2008 model. Unfortunately, I too am having problems. First time I couldn’t open the doors and it looked like the battery in the remote had died, but when I tried to start up the car none of the console lit up.

It turned out that there was a fault in the console, so the whole unit was replaced. I was assured it was all fine……
Well, guess what…..This time the power cut out while doing 60km/h…..Exactly the same problem…..More dangerous situation…..

It’s in for repairs again…..

If it happens one more time……I intend to get the car replaced at Holdens expense.

By: Peter

Peter — Sun, 05 Jul 2009 05:52:03 +0000

We have a 60th Anniversary diesel 2008 model. So far all ok except a fuse keeps blowing and disables our radio, heater controls and reverse camera viewer on the dash. Car had done 7000km. Being repaired this week, so see what the cause may be? On a plus side, compared to the X5 BMW $120,000 SUV that the Captiva replaced, we have had the Captiva back less for warranty work that the BMW, which had electric mirrors replaced, tow bar fitted upside down, sun roof that poured in water when closed etc etc. The diesel X5 also had the short lag when suddenly accellerating, so this is typical of these types of cars with gearboxes and diffs trying to work out in a millisecond what the driver wants to do? All cars have faults, but once fixed, they should not reoccur. Seems the V6 early petrols are the cause of distress with owners. Ask me in about a year again and see what I am thinking of the car..My wife loves the Captiva and fuel economy is never over 10L/100 under any circumstances? BMW was 8L/100km for a heavier car – a 6th gear on Captiva would have been a good option.