Car Advice

Melbourne: warning on contaminated fuel

By Matt Brogan |

Updated (3.40pm):

The RACV and VACC have reported that thousands of Victorians’ cars have experienced engine trouble this week after a mystery fuel contamination.

Although the exact source of the contamination is as yet unknown several mechanics have reported samples from small, unbranded fuel outlets in Melbourne’s northern and south-eastern suburbs as being the culprit. As a result many cars have been sent for urgent repairs, some even reporting engine failure.

Although hard to detect, the contaminated fuel is clear (like water) in colour. Petrol usually has a gold tinge.

Signs of contaminated fuel include:

  • Engine running rough or stalling
  • Engine harder to start than usual
  • Misfiring, pinging or backfiring
  • “Engine check” light illuminated
  • Sickly sweet smelling exhaust fumes
  • White powdery residue in tail pipe and/or on spark plugs

If your vehicle shows any of these signs it is recommended you stop driving as soon as possible and get your car to a mechanic.

Updated:

The VACC have this afternoon issued a statement with the following advice to consumers who believe they have purchased faulty or sub-standard fuel:

  • Seek advice as soon as possible from a qualified motor mechanic
  • Advise the service station where you bought the fuel from that you have a problem
  • Retain your proof of purchase, which may be a receipt or card transaction docket, identifying the time and date of purchase of fuel
  • Ask the mechanic to collect a sample of the suspect fuel (approximately 2 litres if possible) and either the mechanic or the consumer should retain this sample until the issue is resolved
  • Each consumer will have to decide whether to ask the mechanic to fix the problem or wait until the investigation of this matter has concluded
  • If consumers need their motor vehicle immediately they might chose to request a mechanic to fix the problem and seek compensation from the fuel retailer
  • Consumers may also contact Consumers Affairs Victoria on 1300 558 181 for further advice

 
  • ElecEng

    I hope it won’t spread to any other states.

  • NacaYoda

    If this happens to you, are you insured for repairs under a comprehensive insurance policy? Or do you have to try and prove a particular petrol station sold you faulty product resulting in damage, the sue them, to pay for your engine replacement?

  • Gav

    I live just south of Sydney and drive a 2000 Nissan Pulsar. I refueled last Saturday and noticed on around Tuesday that on starting my engine there was considerable shuddering and hesitation to start. This came out of the blue (no previous engine issues at all). When I heard about this (yesterday) I wondered if it had made its way to Sydney?

    Anyone else had any issues or symptoms from the South Syd region?

    • Not Happy

      I got contaminated Premium 98 fuel from a Mobil service station in Western Sydney on Monday night.Car stalled and wouldn’t start. I contacted Mobil customer service and gave them all details, they got back to me with a claim number. I have to send them proof of fuel purchase, repair invoice and written statement from mechanic proving it was contaminated fuel. 15 years of using Mobil fuel without a problem until now. Just a bad batch of Premium 98

      • Same here

        I filled up bad petrol too 98 on wednesday 11/08/09 morning same petrol station mt druitt instant i got out of the the station the car started misfiring. I had to flush the tank out.

        • Same here

          i mean yesterday 11/08/2010

  • Dick Justice

    I live in the northern suburbs of Melbourne and I noticed that recently my car began to miss fire and hesitate at lower rpm’s. I hope this has nothing to do with the fuel I used, however i only use premium..

  • http://caradvice onepoppa

    About 3 weeks ago a friend filled his BMW X3 at the Caltex petrol station in Kingsway, South Melbourne. He got 50 metres before his car conked out, and had to be towed away. Water in the fuel. Result – $6000 bill, including new injectors which had to be flown out from Germany.

    Cost being picked up by Caltex, as, apparently, he was not the only unfortunate customer.

  • Andrew

    Onepoppa:

    How much convincing did take for Caltex to pay for the damages? Seems surprising that there is no mention of a lengthy court battle, etc.

    Any news on how this started?

  • http://caradvice onepoppa

    No trouble at all. Spoke to Sydney and was told to send the bill to them and would be fixed up. Mind you, the problem was genuine. My friend passed the service station a few days later and they were digging up the concrete – obviously to get at the tank or the lines from the tank to the pumps.

  • pugphile

    Interesting that the inference is on the \’unbranded\’ independents …..
    Coles (Shell) and Safeway (Caltex) must love that comment…

  • Reckless1

    I wish they would just tell it like it is – which service stations are selling this crap, and is it 91, 95, 98, or blended fuel. By the sound of the BMW issue, it would have to be 98 fuel.

    Remember a few years ago Mobil had to rebuild half the light aircraft engines in AU after selling contaminated avgas to them.

    I’m guessing there’s another case of E10 being mixed more like E50, similar to what was happening a few years ago.

    At the current extortionate ripoff petrol price, they shouldn’t have to resort to trying to boost their superprofits even further.

  • Maneesh

    People and politicians should just drive FUEL EFFICIENT CARS rather than put HUGE pressure on oil companies to “lower prices without lowering quality”…its as simple as that!

    FuelWatch, 4 cents per litre off petrol, endless ACCC investigations, on and on….how about 4 cents a litre off Pepsi? Why not have outrage over the price of fruit juice? Crazy People! Just get a fuel efficient car! :-P

  • joseph

    ULP 91 is purple 95 & 98 are yellow, Mobil released a batch of undyed ULP 91 last week. You should only buy E10 sourced from Shell, it’s been blended properly.

  • DesignEng©™

    ^^and if you don’t like ethanol, you shouldn’t buy ULP from Shell because it’s blended, but because it’s less than 5% they don’t have to tell you.

  • Flying High

    Hardly the first time this has occurred. Shell had this problem years ago with their Optimax 98 Octane fuel which was eventually removed from sale. I do not recall Shell paying anybody I know who used their crappy fuel. It is amazing that anyone now is admitting any liability. I think the inference to independents in this article without mentioning the cronies that supply them is just wrong.

  • omgwot

    @ ElecEng – it ain’t swine flu, just a bad batch of of fuel

  • joseph

    Shell don,t blend Ethanol with there standard 91 ulp, only with the E10 (which is labeled) and the V-Power Racing.

  • Anthony

    My wife and I have had both of our cars fail in the past 24 hours. Her car (2005 VW Golf) had problems during the day so we grabbed mine (2004 BMW X5) and ironically it had the same problem. We will be taking both cars to a repairer tomorrow but we believe this is a result of contaminated fuel. Both us of purchased fuel from Mobil service stations on the North Shore Sydney.. Will keep you posted of thge outcome but beware this could be a very expensive exercise – hopefully not for us..!

  • Al Juraj

    It’s a big shame this is happening given the fact that we pay for fuel way more than it actually costs. We simply shell out extra for quality petrol or if we settle for unknown stations with cheaper counterparts, this is what we get. These should be closed down.

  • Daniel

    My car has been running rough idle (like crap) for a couple of weeks, thought it was the mechanic after it had been serviced and gave him an ear full… since I live in SE Suburbs of Melbourne my attention is now on the fuel I used. Maybe time to change plugs and fuel filter.. keep you posted if this fixes the problem.

  • Michelle

    After I filled up at BP Little River outside of Geelong the warning light came on my car. I have taken it to the mechanic and the total cost of repair is $7200 not to mention not having a car for over 2 weeks. Has anyone else brought bad fuel from this service station?

  • arden perkins

    I drive a Lexus.put petrol in springvale on 17th july.White exhaust/all engine lights on…spark plugs/exhaust/sensorscomplete exhaust system/.damage in excess of $7500.00.

  • Lina

    Hi dear

    By placing our voices together the vibration will be higher to destroy the negativity of organizations selling contaminated fuel, who are using the consumers by paying a high price for fuel and the repairs of our cars here is some information, I have made a complained to the Department of the Environment, Water, Heritage and the Arts they will investigate the matter further and the Ombudsman. Shells’ reply was we sell high quality Shell products!!! reading all the emails who is not admitting the wrong doing? As I left the mechanic last Tuesday he was repairing 8 other cars with the same problem….. how Shell its denying selling a contaminated product?

  • Lina

    Hi dear

    By placing our voices together the vibration will be higher to destroy the negativity of organizations selling contaminated fuel, who are using the consumers by paying a high price for fuel and the repairs of our cars here is some information, I have made a complained to the Department of the Environment, Water, Heritage and the Arts they will investigate the matter further and the Ombudsman. Shells\’ reply was we sell high quality Shell products!!! reading all the emails who is not admitting the wrong doing? As I left the mechanic last Tuesday he was repairing 8 other cars with the same problem….. how Shell its denying selling a contaminated product?

  • John

    My father’s corolla was contaminated. Contacted AAMI, had the car tested, total write-off. Cheque in the mail.

    Basically, the repair bill to rebuild the motor, fuel lines and catalytic converter was too expensive and they couldn’t guarantee the repairs, hence it being a write-off.

    Apparently RACV don’t cover contaminated fuel damage. Lucky I don’t use them.

    • Vivien

      At the moment going thru the same process with AAMI. Did they deduct $500 excess from the payout?

    • niaz

      John,

      So your comprehensive insurance covered the cost of repair related to contaminated fuel right? I thought insurance company would not cover those cost. it is nice to know that.

      However can you please confirm, did you have any issues with your insurance company approving contaminated reapir.

      I am thinking of going to GIO insurance and claim this as accidental damages.

  • Michelle

    I received contaminated fuel from the Quix Service Station – Johnson Street Fitzroy on August 15. Mobil deny any liability and say that they have not received any complaints from that service station. The matter is now being dealt with by my insurance company.

    If anyone else received contaminated fuel from Quix?

  • Jun

    Hi I’m in south east Melb. i use shell V power and have been for a long time. a few month back i started to use another shell station and then started getting a misfire code pop up on my 2006 Lancer EVO IX. Had many people look into the problem and they could not find the answer. Yesterday a mechanic drained out some of my fuel and the fuel smelt wired. I have been told this has been the issue to my misfire. Now if this has caused long term damage to my car, who would i contact? Shell? Insurance company?

    Any suggestions appreciated.

    Junz

  • Niaz

    guys,

    I would request if any one had problem with 7 Eleven’s 98 Ocatane petrol in Castle Hill service station on Northern Road to come forward and send thier complian to fuel@7eleven.com.au. Plese email call me as well on 0404161940. I filled my tank on the 21/09/09. It was about 52 liters.

    My Mercedes went about 1KM and stalled. Mercedes mechanic is so sure that the fuel is contaminated and caused the damage, 7 eleven does not agree on this. They beleive I am the only one to complain. Hard to beleive.

    I need consumers like you if you had issues with your vehile to come forward and complain. I am taking this case to Department of fair trading to get justice. I am not going to leave them untill I get reimbursed.

    Regards
    Niaz

  • Jacob

    The VPower petrol I bought at Shell on the corner of Napean and Warrigal seemed to make my Subaru running rough and stalling. Same with my wifes’s Mazda (Shell-Napean Hwy – Brighton.

    I guess I won’t use Shell again…

  • AdrianT

    Interested to know if anyone has had a issue since. My wife got fuel from a caltex in NArre Warren on the 16-4-2010 and soon after it stopped. $463 dollars later the car is back on the road. Reason given by Subaru was “fuel has gone off” Clatex say no other complaints therefore no issue as far as they are concerned. Car ran fine on shell fuel for 3 years first time we put caltex fuel in (Vortex 98) car stops wroking.

  • louie

    hi just filled my 22.2.11 with SHELL Vpower from Punt rd Melbourne now running like a dog when starting cold little better when warm just seeing if any body has same problem thanks

  • http://yahoo Michelle

    My blazed would not crank today. This is the second time this has happened when I bought gasoline at Sportsman Corner, Gregs Gas Plus, Clarks Hill, SC or some may think it’s North Augusta SC.
    Today was the worse. I thought my engine had bad problems. After about 15 minutes of trying, I got out and opened the hood and checked all my fluids, and anything else I could think of to look at. I said a prayer as I cannot afford to go out and buy another vehicle. After I got back in the blazer and 10 minutes later I finally got it cranked. I went immediately to Advance Auto Parts and told them the problems I was having and how it sputtered after I put gas in it. He asked where did I buy the gas. I told him. He said he had two other customers that had came in with the same problem and when he asked them where they bought the gas, it was the same exact station. Who do you go to about situations like this, who do you contact to go to the Station to check and see if they have water in their tanks? Anyone that can help me with this I would surely appreciate. I know there has to be some type of regulations on the gas, and I know there are inspections. Has anyone checked this station? I like the station, but I am now scared to buy gasoline there, unless I know it is safe gasoline, and water isn’t in it. If it messed up my vehicle the station would not pay for it, as they would say I’m almost sure that they are not responsible. I don’t know. I just want to know where to go to have them have there tanks checked. The man at Advance Auto told me that this has happened at the same station before in the past. I’m not saying it is their gas, I just want it checked. I want to know who to contact to check it. can someone out there please tell me.
    I don’t want this station in trouble, but I also don’t want my vehicle needing thousands of dollars worth or work because of bad gasoline. Can someone please help me?
    Thank you for your input, in putting me in the right direction.

  • http://yahoo Michelle

    Help me please. Who checks stations for this type of problem. As I don’t know now if my car will crank in the morning, however the guy at advance did tell me what to do, and hopefully that will help. But this is a serious problem, if there is water in there gasoline tanks that could do damage to a number of vehicles, motorcycles, boats, etc. Anything that takes gas.
    You can’t have water in your gasoline, it will mess up your engine. Someone please help me get the right people to check the tanks at this station.

  • http://yahoo Michelle

    Someone please tell me who to contact with this. Or is it contaminated gasoline. Who do you contact to check the tanks at this station. Please send me to a site that I can see if they can go out to this station and check the tanks.