Warranty Complaints
April 30, 2007 by Alborz Fallah
Do you have a warranty complaint regarding your vehicle?
We are here to help. In most cases all we can do is provide you a medium to tell other Australians your story. This will give you the opportunity to express your concern regarding the issues with your vehicle.
It may even give you the opportunity to hear from others who have experienced similar problems with the same make/model car.
Furthermore, in some cases, once complaints are published online, manufacturers are quick to act to rectify the problem. Either way, you have nothing to lose!
Manufacturers are afraid that once common faults for a specific model become public, more and more owners will come back demanding repairs.
This is a nightmare for manufacturers, but a big boost for individual owners struggling to have repairs covered under warranty.
If you are unfairly refused warranty work, let us know!
Do you have a warranty complaint? Send us an email. We are here to help.
Print it: 
Your website is the duck’s guts mate…….
I agree with Baz.
Awsome website. It’s the duck’s nuts.
Caught a glimpse of your noggin’ on Today Tonight tonight alborz, I’m humbled to be in the presence of such an esteemed star on such a reputable show. ;P
Very impressed with the web site.
keep up the articles very interesting.
Alastair
awesome website…..nice work on Today Tonight. I just wasn’t sure if the story was initiated by yourself or the unfortunate youg couple?
We were simply just contacted and asked if we would be willing to say how many people complain about Jeeps, and funnily enough, nearly all our complaints are about Jeeps!
Nice to see you on C7 about the Jeep [Havent they gone down the loo]
I am about to go to war with KIA, and depending how they handle my complaints will depend if i need your assistance in this matter.
Will keep you up to speed about it, will give them every option to “do the right thing”
Cheers
O/A
A warning to anyone wanting to buy a Toyota Corolla. Do not buy the Corolla if it was built in South Africa. We bought one new in 2003 and we’ve had a tyre burst, a radio with a static fault that hasn’t been fixed in 4 trips to Toyota Servicing and brake pads and rotors that were “dangerously worn” after 38,000 k’s. There was 6,000 k’s between the 32,000 and 38,000 services and Toyota servicing did not advise us of the rapid decline of the brake system. The Toyota Corolla we brought and Toyota Servicing have been very disappointing.
i have just purchased a $60K liberty 3.0r B spec and so far i have rust bubbles in the roof er sorry industrial fallout, rattles in drivers door cant be fixed, cost more to run dollar for dollar in engine oil than 98 octane and a service manager with a shocking attitude who also damaged the car. no loan or courtesy vehicle available for all its time off the road and hundreds of dollars in hire cars and taxis.
Like the comment from Garry on 1 May 2007 I too have had problems with the brakes on my 2004 Toyota Corolla (South African manufactured). My brake pads and rotors were down to 1mm at 36,000kms. Despite having had all my regular servicing this problem had not been highlighted until my recent service. Toyota refuses to pay for the replacement brakes leaving me quite annoyed.
Like the two comments above about the Toyota Corolla, I too have had problems with the brakes on my 2005 Toyota Corolla which were manufactured in South Africa. Despite having my car serviced as advised by Toyota, Servicing never once informed me of the worn out brakes.
Toyota also refuses to pay for replacements, and the warranty does not cover it as it is considered ‘wear and tear’. So, if you are looking to buy a Corolla make sure you get confirmation that none of the parts were manufactured in South Africa as these are very unreliable and dangerous.
I have had a catalogue of issues with my VE Calais V. I saw the article about battery drain….that’s happened twice on my car, both times draining in 12hrs the evening after the vehicle was in the dealer workshop! They claim it was a faulty entertainment unit and replace that.
Other issues with the Calais have been random Engine management lights and a gearbox full of neutrals, faulty dvd player, loose trim, faulty parking sensors, squeaky and or knocking brakes and a partridge in a pear tree!!!
When it’s not at the dealer and I actually have it to drive and it’s working, it’s fantastic. Just wish it was working more of the time!
As the above posts, we purchased an 04′ Corolla from our local motor auctions about two years ago. On the first Toyota service just six months later (approx. 38,000 on the clock) we were informed the rear rotors were prematurely worn and needed replacing along with the rear pads. $900 later we thought we would have a sound vehicle. Another twelve months on and the car hasn’t even done 50,000 yet and my latest service set me back $1100, this time they replaced the front rotors, machined the rear and hit me up again for new pads all round. Think ill be looking for a new car… really cant afford a hit like that every twelve months.
hi to who it may concern i had a vx commodore 2000 & i had no proublom with battery drain how i have a 2004 vz & i have a big proublum with battery drain issue after 2 or 3 days the battery is as deader then dead i have spent over $130 getting it checked out & they could not find a thing wrong can u help me ?
have had problems with brand new toyota troop carrier ever since drove it out of dealer, the car just stops while you are driving, toyota have had my car nearly more than me trying to fix it, now they have decided to call it contaminated fuel so the customer has to pay for the car to be fixed. customer service dont care either would never buy another toyota ever again and would not recommend any one buy a toyota from 2008 onwards
Same problem with my 07 SV6. Car was not used for 16hrs came out in the morning and nothing. After getting a jump start and taking it to the service dept of the Holden dealership I bought it from, they gave it a charge and ran a program that Holden gave them, apparently it is supposed to stop the drain from the cluster. Left me a bit confused but car is going again (touch wood)
I own an ‘03 Toyota RAV4 which gave great service until the middle of ‘08 when something was making it run rough and stall. Checked with mechanic (not Toyota), after fitting a s/h cat. converter and a new sensor ($1200) all’s well until this year when it suddenly stopped, without warning; towed to mechanic who pulled it down, and announced that the bearing housing on one end of one camshaft had broken off, because one oil galley immediately below it was clogged and no oil was getting through. The oil light was on, but the sump was full. Can’t weld the bearing housing back. Ok, how about a replacement head? It would be cheaper to replace the motor because the buckets that are activated by the cams need a costly and labour-intensive shimming program, so it would be cheaper to replace the whole motor! $6,200 later and the car is running fine … for two days. Refuses to start, then when it does start it runs very roughly and will not idle. Manage to get it to the mechanic. A day later he tells me that the ECU has died and will cost $1600 to replace and fit. I’m on an age pension and frankly, I can’t afford it, that is, I can’t afford to keep it and repair it and nor can I afford to buy another.
Cheers
John
John, if you gearbox has not packed it in already then be prepared as this is the most common fault with your model. Another $6000 to repair.
Toyota reliability is a myth that is not common across all models. Get rid of it and buy an X-trail instead.