Warranty Complaints

By Alborz Fallah | April 30th, 2007

Do you have a warranty complaint regarding your vehicle?

We are here to help. In most cases all we can do is provide you a medium to tell other Australians your story. This will give you the opportunity to express your concern regarding the issues with your vehicle.

It may even give you the opportunity to hear from others who have experienced similar problems with the same make/model car.

Furthermore, in some cases, once complaints are published online, manufacturers are quick to act to rectify the problem. Either way, you have nothing to lose!

Manufacturers are afraid that once common faults for a specific model become public, more and more owners will come back demanding repairs.

This is a nightmare for manufacturers, but a big boost for individual owners struggling to have repairs covered under warranty.

If you are unfairly refused warranty work, let us know!
Do you have a warranty complaint? Send us an email. We are here to help.

Baz major

Your website is the duck’s guts mate…….
Tom

I agree with Baz.

Awsome website. It’s the duck’s nuts.
Foggy

Caught a glimpse of your noggin’ on Today Tonight tonight alborz, I’m humbled to be in the presence of such an esteemed star on such a reputable show. ;P
http://www.bromspecbmw.com Alastair Roberts

Very impressed with the web site.
keep up the articles very interesting.

Alastair
Igor

awesome website…..nice work on Today Tonight. I just wasn’t sure if the story was initiated by yourself or the unfortunate youg couple?
http://www.alborzfallah.com alborz

We were simply just contacted and asked if we would be willing to say how many people complain about Jeeps, and funnily enough, nearly all our complaints are about Jeeps!
OttoAu

Nice to see you on C7 about the Jeep [Havent they gone down the loo]

I am about to go to war with KIA, and depending how they handle my complaints will depend if i need your assistance in this matter.

Will keep you up to speed about it, will give them every option to “do the right thing”

Cheers

O/A

OttoAu

I did in fact take KIA to VCAT and presented my case, i was honest and fair, we did all arrange with the judge that KIA would take back my vehicle repair EVERY complaint to my satisfaction, and if i was not still satisfied we would attend VCAT again and then the judge would decide the case.

Happy to say KIA did the right thing [finally] and now the vehicle is A1, so closed the case.

Had a crazy offer for the KIA [as in least financial tear up of ANY vehicle i have ever owned] so i sold it on the spot.

Miss the KIA and thank KIA AUST. for FINALLY fixing the bloody thing!

Kia Owner

I would like to contact you regarding your VCAT experience with KIA. Could you let me know your email address if you are interested in exchanging thoughts. Cheers.

Garrry

A warning to anyone wanting to buy a Toyota Corolla. Do not buy the Corolla if it was built in South Africa. We bought one new in 2003 and we’ve had a tyre burst, a radio with a static fault that hasn’t been fixed in 4 trips to Toyota Servicing and brake pads and rotors that were “dangerously worn” after 38,000 k’s. There was 6,000 k’s between the 32,000 and 38,000 services and Toyota servicing did not advise us of the rapid decline of the brake system. The Toyota Corolla we brought and Toyota Servicing have been very disappointing.

George

I just saw the many brake (master cylinder) related problems connected with the 08 Corolla. Funny. I’ve had a weird noise from the very beginning and every time I took it to the Gosch Toyota dealer all they did was tell me there was nothing wrong. I’m not surprised at all the problems Toyota is having. I think this brake problem is just the tip of the iceberg. I am continuing to drive my Corolla with this odd noise and since I’ve been driving since 1953 I KNOW when something is NOT RIGHT. I don’t need to be “lectured” that everything is all right. I’ve bought my last Corolla. My other Camry horror story relates to a new Camry (89) where the transmission failed at 60+ thousand miles. Three rebuilds were required and the SOB failed a 4th time before I junked it as unsafe to drive. Nobody, not even AAMCO had a clue as to how to fix it. Then I bought a 96 Toyota Tercel where a mechanic put in the wrong spark plugs. Engine blew up., insurance paid $5000. to repair it. (refused to total it). Burned oil at rate of a quart every 500 miles and Toyota tells me “that is acceptable to Toyota”. What a croc. As far as I’m concerned., Toyota has sold me pieces of crap and I don’t trust them any more. I would never trust them.

smaparec

i have just purchased a $60K liberty 3.0r B spec and so far i have rust bubbles in the roof er sorry industrial fallout, rattles in drivers door cant be fixed, cost more to run dollar for dollar in engine oil than 98 octane and a service manager with a shocking attitude who also damaged the car. no loan or courtesy vehicle available for all its time off the road and hundreds of dollars in hire cars and taxis.

CrustyTheClown

For mine THE most over rated and over priced brand on the planet.

Stand up subaru and take the gong!

Gemma Garbutt

Like the comment from Garry on 1 May 2007 I too have had problems with the brakes on my 2004 Toyota Corolla (South African manufactured). My brake pads and rotors were down to 1mm at 36,000kms. Despite having had all my regular servicing this problem had not been highlighted until my recent service. Toyota refuses to pay for the replacement brakes leaving me quite annoyed.
Cathy

Like the two comments above about the Toyota Corolla, I too have had problems with the brakes on my 2005 Toyota Corolla which were manufactured in South Africa. Despite having my car serviced as advised by Toyota, Servicing never once informed me of the worn out brakes.
Toyota also refuses to pay for replacements, and the warranty does not cover it as it is considered ‘wear and tear’. So, if you are looking to buy a Corolla make sure you get confirmation that none of the parts were manufactured in South Africa as these are very unreliable and dangerous.
Colin

I have had a catalogue of issues with my VE Calais V. I saw the article about battery drain….that’s happened twice on my car, both times draining in 12hrs the evening after the vehicle was in the dealer workshop! They claim it was a faulty entertainment unit and replace that.

Other issues with the Calais have been random Engine management lights and a gearbox full of neutrals, faulty dvd player, loose trim, faulty parking sensors, squeaky and or knocking brakes and a partridge in a pear tree!!!

When it’s not at the dealer and I actually have it to drive and it’s working, it’s fantastic. Just wish it was working more of the time!

Dave999

Yes,had same battery drain complaint on my 2009 VE Omega. Would die after very short times with radio or interior lights on. Holden dealer was not interested , and vague with the diagnosis,but they eventually got Bosch to donate another entertainment unit,but added $130 on as labour to fit it! As I am untrusting, I also bought a small solar trickle charger!

Rob

As the above posts, we purchased an 04′ Corolla from our local motor auctions about two years ago. On the first Toyota service just six months later (approx. 38,000 on the clock) we were informed the rear rotors were prematurely worn and needed replacing along with the rear pads. $900 later we thought we would have a sound vehicle. Another twelve months on and the car hasn’t even done 50,000 yet and my latest service set me back $1100, this time they replaced the front rotors, machined the rear and hit me up again for new pads all round. Think ill be looking for a new car… really cant afford a hit like that every twelve months.
http://google terry

hi to who it may concern i had a vx commodore 2000 & i had no proublom with battery drain how i have a 2004 vz & i have a big proublum with battery drain issue after 2 or 3 days the battery is as deader then dead i have spent over $130 getting it checked out & they could not find a thing wrong can u help me ?
sharon

have had problems with brand new toyota troop carrier ever since drove it out of dealer, the car just stops while you are driving, toyota have had my car nearly more than me trying to fix it, now they have decided to call it contaminated fuel so the customer has to pay for the car to be fixed. customer service dont care either would never buy another toyota ever again and would not recommend any one buy a toyota from 2008 onwards
Stuart

Same problem with my 07 SV6. Car was not used for 16hrs came out in the morning and nothing. After getting a jump start and taking it to the service dept of the Holden dealership I bought it from, they gave it a charge and ran a program that Holden gave them, apparently it is supposed to stop the drain from the cluster. Left me a bit confused but car is going again (touch wood)
John Collins

I own an ’03 Toyota RAV4 which gave great service until the middle of ’08 when something was making it run rough and stall. Checked with mechanic (not Toyota), after fitting a s/h cat. converter and a new sensor ($1200) all’s well until this year when it suddenly stopped, without warning; towed to mechanic who pulled it down, and announced that the bearing housing on one end of one camshaft had broken off, because one oil galley immediately below it was clogged and no oil was getting through. The oil light was on, but the sump was full. Can’t weld the bearing housing back. Ok, how about a replacement head? It would be cheaper to replace the motor because the buckets that are activated by the cams need a costly and labour-intensive shimming program, so it would be cheaper to replace the whole motor! $6,200 later and the car is running fine … for two days. Refuses to start, then when it does start it runs very roughly and will not idle. Manage to get it to the mechanic. A day later he tells me that the ECU has died and will cost $1600 to replace and fit. I’m on an age pension and frankly, I can’t afford it, that is, I can’t afford to keep it and repair it and nor can I afford to buy another.
Cheers
John

Gilly

John, if you gearbox has not packed it in already then be prepared as this is the most common fault with your model. Another $6000 to repair.
Toyota reliability is a myth that is not common across all models. Get rid of it and buy an X-trail instead.

OttoAu

Joke right?

Get a X Trail so that the cat.conv can brake and get sucked inot the engine, or the butterflys come off the intake, get sucked in a grenade the donk, both are well know issue with the QD25 engine…..

Google it and you will see the X Trails are good at that, its a reason i got rid of mine, the warranty expired and i didnt want to be owning it if it went pear shapped nothing $6k wont fix….

Nissan have problems with X Trail, Patrol and Navara engines, VERY poor for a Japanese vehicle

http://caradvice Cogmo

Word. X Trails are possibly the worst vehicle on the road, apart from 3l common rail diesel patrols, which are equally as unreliable.I have been mechanic for a lot of years and have never seen such poorly manufactured junk.

seano

I own 2008 anniversery omega , VE . Its around 16 months old & ihave just encounted the battery drain issue. The car had been left over night, the following morning dead as door nail . What i would like to know is if Holden are aware of this problem , why havnt new car owners been informed about the potential problem ?

Alli

I have the exact same car the same age & the same problem! The dealership I go to are hopeless.

Kaye

I agree with the warnings to anyone wanting to buy a Toyota Corolla. Do not buy the Corolla if it was built in South Africa. I have to have my breaks replaced and Toyota said that it is just normal wear and tear. If this is the case why did my dealer tell me that this is a KNOWN problem with the South African built models!!!
The Real Car Fanatic

Kaye, is it a 2009 with MMT? Cause worldwide they are having a problem with this car, yet Toyota has not issued a formal statement or a recall on the car.
stuart

Hello,

I thought I would like to see if anyone else has had issues with Nissan honouring their warranty obligations, particularly with regard to vehicles that have not been serviced at the dealer.

My company has a Nissan Navara diesel dual cab that suddenly lost power going up hill. It was driven direct to the local dealer as it still has 8,000 Kms to go on its warranty. After examining the vehicle it was diagnosed that there was a failure with the particulate filter. They then asked for detailed reports of every service that was done on the vehicle which I fortunately could obtain and they proceeded go through it line by line looking for an excuse not to repair it under warranty. The cost was quoted as about $4,500. After many phone calls the dealer said that Nissan told them that the wrong oil had been used, even though a letter from the service mechanic detailing the oil used was provided and agreed to be the correct type. I asked them to test the oil in the vehicle and they said it was not possible. We subsequently left the car with them as they said they were going to go back to Nissan again. After xmas we received a call asking us to float the vehicle out of the dealers yard. We did this and had it delivered to our regular mechanic who did some further investigation. He also engaged a specialist Diesel mechanic who also does contract work for the Nissan Dealer. Both mechanics report that the issue is not with the particulate filter and the work should be covered under warranty. We have now gone back to the Nissan Dealer and advised of this situation. As yet we have not heard back from Nissan. Our next step will most probably legal if the vehicle is not repaired under warranty. Can anyone advise of the best approach to resolve this.

OttoAu

With NISSAN’s esp. the Patrol, X Trail, and Navara, you MUST get factory service done, on time and as per the service manual.

There have plenty of engine issues for all 3 mentioned, and NISSAN will abandon you any way possible if you have not had genuine book service done.

Its very poor for a legend Japanese brand to have well known BIG issues with current models
Jabba the Hut

It’s not the particulate filter at all. It’s the imjectors. They had mine for two weeks back in 2007 and finally worked it out. Then a year later the car developed a vibration around 1500 rpm and a diesel knock. Injectors were replaced again under warranty and bot the vibration and diesel knock disappeared.

Glenys

Last week my VE Commodore went into battery saver mode. It gets driven about 2 hours every day, and occasionally not driven for 2 days at a time. (Maybe once every 2 or 3 months). I spoke to the stealership about it, and they recommended clutch starting my car if the battery dies.
Last night, after being parked for about 30 hours, the battery was totally dead. I couldn’t even wind the window back up. The NRMA started my car, and told me that I could push the car to my heart’s content, but if there was no power to the computer it wouldn’t start. Let’s see what the stealership has to say about that later today.
Glenys

I also forgot to mention that in the year I’ve had my car, it’s had a whole bunch of steering and suspension components replaced. The clunk is back again though. The clutch just got replaced. The handbrake broke in October, and new ones have been on back order since September. The seat moulding has broken. The stealership told me that the clutch and seat moulding are very common. What I’d like to know is just WHAT Holden spent their billion dollars on when developing this model???? A lot of the problems in this car are the same as I had in my VY.

CrustyTheClown

Who is to blame here?

That’s whay God invented Japanese cars….

Julie

I have a VE SV6. This morning is the second breakdown l have had after the vehicle was sitting at home after the weekend. I drove it on Saturday morning and then tried starting it this morning only to hear the silence of the engine again.
The reputable dealer l purchased the vehicle have looked into the problem and reportadly fixed along with the entertainment unit which also played up constantly.
I am concerned that Holden are not more helpful when this issue is reported as they tell me they need the vehicle for at least 2 days to correct the battery charge and l am sure that not everyone lives within walking distance of a dealer and their work place. I should have kept my VZ, no problems with it ever.
Martin Koppe

My VE SS Commodore Ute has had numerous battery drain problems since I purchased it back in October 2009, recently I drove 120 kms to Melbourne, left it for 2 hours come out and you guest it Flat as tack! RACV come out to jump start the vehicle & tell me the blue tooth causes the problem! well I turned the blue tooth off for the trip home and the next morning we get up to go to work! you guest it flat again, taken it to the dealer and can only find a loose wire on the alternator! I still get flat Battery problems after there miracle fix! I am absolutely tearing my hair out!
Has any one had any trouble with the 6.0 ltr AFM system as my AFM runs on 4 cylinder more than it runs on 8 cylinders and the fuel economy is terrible, my local Dealer can not fix the problem so now I have to take it to a Engine Tune Specialist to have the AFM program turned off a my expense (150.00)
I wish I had my 1997 XH Longreach Ford Ute Back!(This will teach me for jumping over to the Holden Camp)(I am sorry Mr Ford I should have known better, so please forgive me & I will be back if you will have me)
Oh and do not go winging to Holden for fixes for your problems as I do not think they give a damn.

Martin Koppe

I have had a sour win with VE SS Commodore Ute!
I Payed Walkinshaw Performance $150.00 to turn off the AFM, now the engine runs sweet & fuel economy has returned back to 11.3 litres per 100 kms.

I have also fitted a new high performance battery at my own expense ($259.00)& have not had any starting problems since so fingers crossed!

CrustyTheClown

Why should a private buyer have to go through all that?

ben littmann

I bought an 07 VE lumina and have had nothing but problems since the word go!!..
Just now my battery has gone flat for about the 10th time.. if not more! i have sent it to my dealder about the problem and they gave me a charger to charge it myself!.. Most times when it happens the car has been off for about 10 mins max!.. this time it tried to kick over but couldnt. the other times it has been flat as a tack and only after such a short time!.. I wasn’t running any music or anything.

i also had frayed front driver seat and back left seat when i got the car. i went to see the dealer and he told me to kep an eye on it. Didnt’ even offer to fix it. 6 months later i went back because i wanted it fixed. A new service manager was there and the first one hadn’t recorded the problem so i only got my drivers seat fixed ‘out of generosity’!!. The used the excuse that an animal had caused the back seat problem, when at this time i hadn’t had one animal in the car!

I also have a pungent smell coming out of my air conditioner when it is on. Doesn’t do it all the time though. I took it to my dealer when it was putting out the smell and all they did was run a deoderiser through it and said thats all they can do. I STILL have the smell coming through the air conditioner.

The doors are very hard to open. I have told my dealer about this problem and nothing has been done to rectify it!

I have turned my car on and had ‘air-bag fault’ ‘ABS fault’ and ‘ESP off (automatically turns itself off) lights display at me- at different times!. I Recorded this on my phone each time it happens and showed my dealer, they told me that water had gotten in and shorted something?!.. now tell me when its raining and more dangerous to drive, am i expected to possibly not have my airbags, ABS, or ESP not work because of a short?!?! this car is not safe!

I have also had my digital speedo glitch on me, but the dealer can’t do anything because they didnt see it happen!.

My windows also continually squeak in hot weather!.. the dealer has put something in there which stops it for about a month at the most! and i am constantly seeing them about this problem.

There is more things happening and i am far from impressed with this car! Is there anything i can do in this situation??

CrustyTheClown

Time to trade in for a Toyota, unfortunatly some tear up of $ will be involved.

Those Camry Hybrids look interesting, and quality/build/finish that Falcodore will NEVER reach

ABMPSV

I feel Sorry for you!! I think you bought a Lemon! I would trade in for 2007 Honda Accord V6 Sedan 4dr Auto 5sp 3.0i. It is the same size car, Honda only got 3kW less power but a little bit better fuel economy. 2007 TOYOTA AURION GSV40R SPORTIVO SX6 is a nice choice. GOOD LUCK!
ABMPSV

What about a Lemon Law. If they can not fix it 3 times you got a new car.

CrustyTheClown

Unfortunatly not law in Australia yet, can you imagain how many Falcodores will be returned?

Joe Pusztai

Hi.
We purchased a KIA Grand Carnival in mid 2008. We have driven this thing very conservatively as it chews up more petrol than anticipated. ( This despite the fact that the salesman reckoned we would eventually get 550-600kms from each tank …. never got more than 450kms!).

It has been a dream to drive. Its smooth, comfy & we haven’t been fazed by the big turning circle.

Admittedly, we haven’t had the car serviced as yet( we were on the verge of doing so as we were able to afford the service.) BUT .. this car is less than 18months old & has ONLY done 33,000 kms.

Last Sunday( Feb 22, 2010), the car was going fine. The next day(Mon Feb 23, 2010), the “check engine” light on the engine dash came up. Took it to the dealer, they didn’t look at it till late the next day, then proceeds to tell us that we’d be up for the new engine( something in the order of $15k!!!) Before Monday, there was NO warning to say that the car was in dire need of attention. The car was running well & we had put off getting service, as the salesman didn’t seem to make warranty service the “Life or death” issue that the service manager indicated. He gave us a sample of the oil left in the engine, saying that it only had half a litre of oil left. This despite the fact that a) We had put oil in the engine either just before the end of 2009 or the start of 2010. b) My son had checked the dipstick a week or so later( & I verified) that the oil level was fine c) There has NEVER been any burnt oil smell or smoke emitted d) The oil light has NEVER activated itself.

KIA will not warranty the repair on the “technicality” of not having the car serviced.

Our complaints are these…

* How can a car thats only 33000 kms & less than 18 months old have a completely blown motor when we drive the thing so conservatively ?

* Why wasn’t servicing the car made more of an issue at the time of purchase? ( We didn’t intend to ignore servicing, only that servicing was an issue of time & money( esp. given that their servicing charges are so overpriced)

* We have read complaints of people whose KIA Carnivals have packed it in even WITH warranty service, who’s to say that ours wouldn’t have done the same even WITH servicing?

* How can a car be running absolutely faultless one day, then pack up the next, only to have the dealer try & tell us that the problems with the engine have been a long time coming?

* Where were the previous warning lights to say that when the problems started , our car informed us of such problem?

* WE have already had the brakes attended to under warranty. The first time they rubbed the pads on the ground to make them more coarse or something like that, the 2nd time they actually replaced them, obviously $$ saved comes before trying to permanently fix a problem under warranty.

Any help that can come our way would be appreciated.

Regards

Joe & Adriana Pusztai.

fourl6

to be honest i cant blame kia for not covering it under warranty, not having a car serviced for 33,000kms is just plain stupidity.
Brendan

I work in a dealership( as a mechanic) not kia and i dont know what the intervals are on the kia but i would guess 10,000 maybe 15,000. if you did over 30,000 then sorry but not many engine will make it and no car company would ever warrant that.
Also your oil level may have been fine but the oil its self would have been useless no engine protection at all. With warning lights the car cannot tell you if wear is happing to your engine engine warning lights are only if there is a electricle issue or something causing a electricle issue. Sorry mate, always service your car.

Ken

KIA are usually 15,000kms or 12 months. I service my Magentis by the book and after 4 years and 84,000kms it still starts and drives like new. I use full synthetic oil by the dealer and never had an issue. My Sorento Platinum gets the regular service at 15,000km intervals and also an oil change in between every 7,500kms being a Turbo Diesel.
My advice is look after your car and it will look after you. 33,000kms without an oil change is just stupid. Considering the engine was still running in from factory with that oil, I would have stuck by the book and serviced it at 15,000kms at least.
If you think the dealer is too expensive, take it to a reputable mechanic of your choice and obey the servic intervals in the book. It’s not really that hard. I don’t blame KIA for not covering either. No car company would.

Aleesha

hi there,

I own a 1990 toyota corolla, and have been having problems with it, about 4 weeks ago i replaced the battery as the last one was old, however, the new battery seemed to be causing problems such as causing my car not to start quite reguarly and would have to charge it. So i took the battery back to the battery place and they said it was a faulty battery, and the alternater was fine. So they replaced the faulty new battery for another one. Mind you, this was just yesturday. This morning when I went to start my car the same thing is happening again, for when I put the key in the ignition nothing happens apart for the battery light showing. Now ive had the nrma out twice to look at it, and I am not sure what else could be the problem. But I have a feeling there is something either draining the battery within the 12hours, or the car is on its way out. If anyone can help me out here, this would save me heaps of time and money.
please help.

toxic_horse

Check your battery contacts are nice and tight. Jump start your car and drive around for a while. If the battery charges up then the alternator is good.

if the battery drains by itself again, Check the heater fan, engine fan is, boot light, ipod charger, dash lights, anything that could be draining your battery is not on.

If it still happens you will need to go to a auto electrician.

toxic_horse

I forgot to mention, check your earth wire is grounded nice and firm, its usually bolted to the engine block. Just follow the negative wire from the battery terminal.

rhys smith

recently bought a ve ute 2008 60th anniversary model. for the last 2months the high beams work when they want, the indicators flicker really fast, can smell something coming from the airconditioner like burning plastic, an alarm outa nowhere just goes berserk has anyone had problems like these if so let me know as holden havnt a clue what is going on or they dont want to know about it.
Dave

My 2007 VE Berlina had a battery drain issue about 6 weeks ago. We live in Adelaide and shot across to melbourne overnight to watch the footy. We flew and left the car in the garage. Before we left as I always do, I made sure both of our cars were locked. When we got back (less than 24 hours later) the car battery had been drained and I had to get the RAA to come out and charge it. They told me I must have left something on – I told them that was crap – the car locking mechanism disables all major systems/lights etc. They said my battery would probably be screwed now, but have not had any probs since. I even went overseas for a week and came back and the car was fine. There have however been other small once off cases of things in my car not working. Once the seatbelt alarm kept chiming even though I had my belt on, once or twice the radio or the aircon would not starrt. On all occasions had to turn the car off then on again to get it to work. Probably the most worrying occasion though is the time when my acceleration failed. I was driving down a major road in traffic, and went to put my foot down with no response. Keep in mind that the VE’s are drive by wire, so this again could have come down to computer failure. The car was in drive mode, breaks off – I simply put my foot on the accelerator and got no change in revs from the engine (so wasn’t even acting like it was in neautral). I told holdens about all of this (except the battery probs) last service, and they said there were a couple of computer error codes, but nothing to explain what has been happening.
Milan7

I bought brand new Nissan X-Trail STL 6 months ago. It has done only 5,000km and has CVT problem. Excessive noise (whining and wooping noise)at 40km/h and in the range betwen 60 and 75km/h. Nissan dealership in Melbourne acknowledged the problem but is ignoring me. It has been more thatn a month from the test drive, numerous contacts and letter to Nissan Customer Service center and nothing…. According to other information available (australian. xtrail web site) this is a common problem with Nissan CVT. It costs about $8,000 to replace the transmission… Gold Coast dealers have already replaced large number of transmissions…My 3 year warranty looks like a joke. I think I will have to consider legal action against Nissan. I would advise anybody; do not buy Nissan!
Mark Dorward

I own a 2008 Jeep Wrangler still within the manufacturer’s warranty period. I was recently left stranded due to a flat battery. After arranging for Battery World to check the battery it was determined that the battery was defective and required replacement. Quite to my surprise the battery was a special American type which cost $474 to replace. The technician who replaced the battery even made comment that he was surprised as that particular brand of battery rarely fails. Given the cost one would however expect excellent service life.
I then approached the dealer a couple of days later and they said Chrysler would pay albeit a small shortfall as the dealer did not do the work. They mentioned this has been done before. I got a copy of the invoice sent to them. A few days later they wanted proof of payment so I gave them a copy of my credit card statement. Today they rang and said they required the old Battery and had followed up with Battery World and found that they had now disposed of the old battery. As such they informed me the claim cannot be completed. If only I was told that in the beginning we might still have the old battery. What adds insult is the dealer confirming in the first instant that they had processed claims made in exactly the same manner and it would be no problem.
Bruce Revie

Today Tonight just ran a story about a Jeep Wrangler problem. I have also had a serious issue with the clutch in a 2009 wrangler and NO WARRANTY given by Chrysler. Any one else out there have aclutch problem with the Patriot, Jeep range. Like to hear.
Peta

HI 3 days ago I purchased a used car from a dealer and today I went to drive it and it wouldn’t start.
I called the RAC and they said I need a brand new battery. Should the dealer have to replace this?
shane

just tryed to unlock my car and wouldnt unlock so used the key to unlock it and the car wont start nothing even there not a thing i only drove it yesterday and it was fine there has been a few other things wrong to only brought it two months ago starting to think i should of kept me vx had not one problem with that

lis

could be the immobiliser in the key, sister had a similar problem.

Car Bat

We have a Holden Omega VE Dec 2006 series. Had battery problems with it about 6mths after buying it. Struggled with dealer to get it fix, finally did. Since then we have had small problems with the car. Last July the battery was completely dead, had to get a new one put in (can’t just do it yourself anymore!) Had the car serviced yesterday and was told that the battery was low even though it is only 7mths old. The car gets used everyday, we have been told that if you don’t lock the car the battery will drain. We don’t lock the car as it is in the garage, but is the fact that we don’t lock it draining the battery?

pete

My brand new hsv maloo does the same thing with the battery.They are a piece of shit.Will never buy a holden again.

lis

Hi,
I have a jimny suzuki 2009 model still under warranty. I noticed the button to lock/unlock my car wasnt working, yet i could manually insert the key to do this still and use the ignition no problems. I took the car into suzuki and they said it was the transmitter which is covered under warranty and that they had already ordered the part, yet would take 3 weeks. Fast forward 3 weeks. I took the car in and waited for the part to be fixed. I was then told by a different customer service man it would be $178! I wasn’t allowed to get my car unless i paid this, yet he said he would look into it (bet he doesn’t get back to me)
Now if the customer service guy said in the first place it wasn’t covered under warranty, i would not have bothered getting it done as i could use my keys. Is there anything i can do?
paul charlton

i have a 2010 nissan navara 2.5td only 30000km 1st clutch done at 22000 & 2nd clutch already problems after 8000 nissan says unlikely they will warrant also there is a fuel pressure problem as you can’t get car off the line without riding clutch

any advice ?
http://caradvice chris downes

yes i have owned a 2008 model sv6 holden VE for 2yrs n i have already replaced battery at my expense once after it went dead while wife was cleaning with radiuo on for 45mins n im getting close to repalcing again as while she was on holidays not driving it for 2 days became dead n i had to jump start it
Lukas Ricardo

Nissan won’t cover faulty injectors in my 08 Nissan Navara, they tried to claim the car was out of warranty, once that was proven incorrect they then claimed it was because the ute had been serviced elsewhere, the ute was serviced at a registered mechanic, using filters and oil bought from nissan spare parts. They finally agreeded to pay for parts only, still not good enough Nissan, warranty is warranty.