Warranty Complaints
30 Apr, 2007
12 Comments 
Do you have a warranty complaint regarding your vehicle?
We are here to help. In most cases all we can do is provide you a medium to tell other Australians your story. This will give you the opportunity to express your concern regarding the issues with your vehicle.
It may even give you the opportunity to hear from others who have experienced similar problems with the same make/model car.
Furthermore, in some cases, once complaints are published online, manufacturers are quick to act to rectify the problem. Either way, you have nothing to lose!
Manufacturers are afraid that once common faults for a specific model become public, more and more owners will come back demanding repairs.
This is a nightmare for manufacturers, but a big boost for individual owners struggling to have repairs covered under warranty.
If you are unfairly refused warranty work, let us know!
Do you have a warranty complaint? Send us an email. We are here to help.
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April 30th, 2007 at 6:45 pm
Your website is the duck’s guts mate…….
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April 30th, 2007 at 7:38 pm
I agree with Baz.
Awsome website. It’s the duck’s nuts.
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April 30th, 2007 at 7:59 pm
Caught a glimpse of your noggin’ on Today Tonight tonight alborz, I’m humbled to be in the presence of such an esteemed star on such a reputable show. ;P
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April 30th, 2007 at 8:15 pm
Very impressed with the web site.
keep up the articles very interesting.
Alastair
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May 1st, 2007 at 9:07 am
awesome website…..nice work on Today Tonight. I just wasn’t sure if the story was initiated by yourself or the unfortunate youg couple?
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May 1st, 2007 at 10:40 am
We were simply just contacted and asked if we would be willing to say how many people complain about Jeeps, and funnily enough, nearly all our complaints are about Jeeps!
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May 1st, 2007 at 11:08 am
Nice to see you on C7 about the Jeep [Havent they gone down the loo]
I am about to go to war with KIA, and depending how they handle my complaints will depend if i need your assistance in this matter.
Will keep you up to speed about it, will give them every option to “do the right thing”
Cheers
O/A
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May 1st, 2007 at 3:30 pm
A warning to anyone wanting to buy a Toyota Corolla. Do not buy the Corolla if it was built in South Africa. We bought one new in 2003 and we’ve had a tyre burst, a radio with a static fault that hasn’t been fixed in 4 trips to Toyota Servicing and brake pads and rotors that were “dangerously worn” after 38,000 k’s. There was 6,000 k’s between the 32,000 and 38,000 services and Toyota servicing did not advise us of the rapid decline of the brake system. The Toyota Corolla we brought and Toyota Servicing have been very disappointing.
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May 2nd, 2007 at 11:48 pm
i have just purchased a $60K liberty 3.0r B spec and so far i have rust bubbles in the roof er sorry industrial fallout, rattles in drivers door cant be fixed, cost more to run dollar for dollar in engine oil than 98 octane and a service manager with a shocking attitude who also damaged the car. no loan or courtesy vehicle available for all its time off the road and hundreds of dollars in hire cars and taxis.
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May 25th, 2007 at 5:23 pm
Like the comment from Garry on 1 May 2007 I too have had problems with the brakes on my 2004 Toyota Corolla (South African manufactured). My brake pads and rotors were down to 1mm at 36,000kms. Despite having had all my regular servicing this problem had not been highlighted until my recent service. Toyota refuses to pay for the replacement brakes leaving me quite annoyed.
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May 26th, 2007 at 9:54 pm
On the 10th of October 2006 Allpike Citroen did the first 20,000km service on my new Citroen, then test drove, cleaned and parked it. They just forgot one thing…to put oil in the engine!! . Allpike Citroen’s Stuart Grant (the service Manager) was talking up what they had done to the car until I advised him that there was no oil in the engine. He then back tracked and said they had not test driven the car.
A staff member then filled the engine without using a funnel and got oil all over the manifold and advised me that based on the oil he put into the car it proved that there was previously none in it (or on it!).
Stuart Grant promised that I would be contacted by the dealer principle as I wanted a new engine or at least this one tested. The next day he called and said they would refund the service charge.
On the 26 Feb 2007 (5 months has passed and no contact) I contacted Stuart Grant, again asking why I had not been contacted and asked what they were going to do about my car. Once again he promised that I would be contacted by the dealer principle and added that by refunding the service, he felt that was all he needed to do…!. I requested all correspondence in writing.
Since they damaged the engine back in October 2006, they have made no attempt to resolve this problem or contact me. On the 13th of April 2007 (7 months later) I was sent a letter by Miles Williams, General Manager Citroen Australia, asking if I would do a short on line survey with the Motorscope research company for my chance to win a holiday, I was more than happy to tell them what I thought of Allpike Citroen.
Based on my feedback, Motorscope stated that I would be contacted within 2 weeks, (6 weeks later..still nothing) .
Citroen states that; “We’re passionate about delivering an excellent customer experience”. Stuart Grant has made it loud and clear what Citroen REALLY thinks of its’ customers! I am still waiting 8 months later to find out what they are going to do about my car.
…………………………………..
If anyone reading this has already purchased a vehicle from Allpike Citroen I suggest you copy/paste the list below for future reference… you might need it.
I can be contacted on the email listed below.
Explain why they decided to not make any attempt to asses the damage.
Replace the engine, or give a warranty for the time that I own the vehicle that covers the engine for any oil pressure loss or damage related to driving a vehicle without oil.
Have the engine inspected by an independent company
Compression test
Internal bore inspection
Bottom bearing inspection
Crank shaft bearing
Crank shaft journals
Cam shaft bearing
Provide a replacement Citroen, free of charge during any test or works being completed
www.motorscope.com.au
www.allpikecitroen.com.au
www.citroen.com.au
tpp@iinet.net.au
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August 17th, 2007 at 8:31 pm
Like the two comments above about the Toyota Corolla, I too have had problems with the brakes on my 2005 Toyota Corolla which were manufactured in South Africa. Despite having my car serviced as advised by Toyota, Servicing never once informed me of the worn out brakes.
Toyota also refuses to pay for replacements, and the warranty does not cover it as it is considered ‘wear and tear’. So, if you are looking to buy a Corolla make sure you get confirmation that none of the parts were manufactured in South Africa as these are very unreliable and dangerous.
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