Volkswagen offers capped-price servicing for Up! | CarAdvice

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Volkswagen offers capped-price servicing for Up!

By Anthony Crawford |
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Volkswagen is offering capped-price servicing on the Volkswagen Up! in response to a perception that Volkswagens are expensive to service, according to Volkswagen Australia CEO, Unke Koeckler.

“Sometimes it’s all about the perception and unfortunately the perception is a reality, so we have to make sure that we convince our customers that we are not that expensive.”

For now, the capped-price servicing covers the Up! for it’s 15,000km service schedules up to 90,000kms or 72 months, but again it’s only for the Volkswagen Up! model at this stage.

“For the time being we are just starting with the Up!, but we are looking into the other products as well”, said Koeckler.

Importantly, Volkswagen says that they are not subsidising anything in the capped-price servicing. “ These are our true costs, but we want to make sure that we remain transparent with our customers. In the end, it’s all about the transparency that customers experience in sales and especially servicing.”


 

  • gt86.com.au

    And the capped pricing is at what price?
    $500 per service?

    • Huwtm

      yeah and anything they deem as parts, you’ll need a bank loan for,

      • Able

        Up! has with no DSG or fancy FSI/TSI engines as well as pretty much no equipment. How much could it possibly cost?

  • IfItAintARotorItAintAMotor

    It’s no perception that they’re more expensive to service, it’s a fact.

    Also strange that they’ve announced they are offering it, but no mention of the cost…

    • Zaccy16

      Have a look on the vw website,it has the cost there

      • IfItAintARotorItAintAMotor

         Just checked it out.  Jesus H. Christ thats an expensive service.  Makes a Lancer at $195 for the same time frame seem cheap…

  • Golfschwein

    In 12 years of owning 2 Holdens, 2 Volkswagens and a Ford, I know to put aside $350 to $500 for a dealer service, if a dealer service is what I want. Fact of life. And with 15,000 kms between services rather than 10,000 for some Japanese makes, they are not more expensive than other cars. But when a story such as this starts off with three people saying oh yeah man sooooo expensive ay rah rah rah, when all they’ve ever done is read comments such as their own, and not actually OWNED THE CAR, then Ms Koeckler is sadly right when she says that peoples’ perceptions are the reality.

    Oh, and when I bought the Golf, the dealer’s arm was twisted only very gently to include 3 years/45,000 km of free servicing. So, yes, it was overall very cheap to service.

    • Phil

      I feel sorry for the poor schmucks who bought the Golf whose dealer’s arms couldn’t be or weren’t twisted for free servicing, since you’ve proven it can indeed be done.

      • Golfschwein

        S’right, Phil. Admittedly, the 60,000 was a biggie priced at over $600 at the dealer that made me scout around elsewhere (skimpish of me, considering the prior freebies), but the remaining two dealer services were quite reasonable. The 90,000 came in at around $570 with optional things such as wheel rotation and new wiper blades. The BA’s first service in my care (it’s an extremely low mileage car) was a 45,000 with brake fluid replacement and hand brake repair that came in at a little over $500.

        So, there we have it. 500 bucks-ish, probably less for those taking a 120Y down to the local servo.

        • Huwtm

          My Ford dealer has been pretty good to me, quoting a full service for my car at $350. 

          • F1MotoGP

             On which Ford you got $350? Ford capped price service for Focus petrol engine is $250 only for the big one at 60,000 km is $455.

      • Lespo

        I’ve had 3 Golfs since new. Never again will I buy a VW.

        Be AFRAID…Yes Very Afraid when the warranty runs out and the electrical gremlins come to visit.
        $1000 per dealer visit to sort out.

    • Zaccy16

      Exactly golfschwein! i have a polo and only have to service it once a year when my mazda 6 has to be serviced twice a year, the costs are about the same in the end

      • IfItAintARotorItAintAMotor

         So don’t buy a car with only 10,000km service intervals.  I can’t think of anyone other than Mazda and Toyota that has 10k intervals, seems to point at old technology to me.