Comments on: Toyota Camry Hybrid 2008 AIMS

By: Andrew M

Andrew M — Sat, 11 Oct 2008 06:57:15 +0000

Good for you mate.

Now how about endulging in some of your own medicine and restrain yourself from ramming your thoughts about consumers down others throats……

You hate almost all Consumers, well that’s fine.

Now werent you going somewhere till the 20th??

By: The Salesman

The Salesman — Sat, 11 Oct 2008 04:36:08 +0000

Andrew M,
I have stated my case, i have no desire to convert your opinions to reflect mine,
You hate almost all salespeople, well that’s fine.
My customer satisfaction is (according to the franchise i work for, by way of customer surveys) is the highest in Queensland.
I am very good at my job and it is not just me that says that, my customers do to.
I won’t apologize for that.

By: Andrew M

Andrew M — Sat, 11 Oct 2008 03:04:51 +0000

i agree wheelnut,
but i find most of the salespeople that remain in the dealerships are no better.

fords salespeople are probably the worst ive come across.

By: Wheelnut

Wheelnut — Sat, 11 Oct 2008 02:43:25 +0000

Thats one of the main things I find at Motorshows is that very few of the Siuts and Ties on the stands who are there to inform [unsuspecting] onlookers about the various cars actually know that much about the cars.. particularly when it comes to things such as performance fuel efficiency and options etc..

They like to make out they know everything and let loose with some practised spiel; without referring to the brochure or a fellow colleague and quite often they get the features of one car mixed up with another model.

Which means their mis-information can mislead people into thinking that the car they are interested in or are looking at may have something they like when in fact it doesn’t or that it doesn’t have that feature when infact it does.

However; by the time most people enter a showroom to order/buy a car they have doen their research and narrowed it down to 2-3 contenders. And sometimmes theres one particular thing about a certain car which sells the car by itself.

By: Andrew M

Andrew M — Sat, 11 Oct 2008 01:20:00 +0000

ok so that means you got nothing…

By: The Salesman

The Salesman — Sat, 11 Oct 2008 01:18:59 +0000

Andrew, i was talking to Cupid Stunt aka No Name. Not everything as about you, you know.
We already know your opinions, thanks for sharing…..
See you all on the 20/10/2008

By: Andrew M

Andrew M — Fri, 10 Oct 2008 23:18:28 +0000

a good shopper wont look for a good salesman.

if they look for a good salesman, they will be sold something they dont really want.

i shop for the car, not someone to tell me what i want

By: The Salesman

The Salesman — Fri, 10 Oct 2008 22:11:38 +0000

Okay, maybe you should have shopped for a good salesman, before you shopped for a car?
My company pays me to o the shopping for you.

By: Glen

Glen — Fri, 10 Oct 2008 15:31:48 +0000

The Prius cannot tow anything.
Will the Camry Hybrid be able to tow a trailer?

By: Cupid Stunt aka No Name

Cupid Stunt aka No Name — Fri, 10 Oct 2008 10:26:56 +0000

Aah Salesman – about my earlier gripe, nothing personal I add. Its a longer story really but I was fresh off the banana boat from the UK. New land, new life lack of local knowledge. Good job I could afford it but others may not be in my position.

By: The Salesman

The Salesman — Fri, 10 Oct 2008 06:21:31 +0000

And it reflects through the whole dealership, as i said the service department is in constant contact with sales staff. It makes a difference, trust me.

By: The Salesman

The Salesman — Fri, 10 Oct 2008 06:19:33 +0000

Andrew M Says
one minute you dont want people in your dealership that arent ready to sign that instant, then you say you welcome those that prob wont re-purchase for at least another 5 years….

When did i say i did not want people in the dealership?
I treat everyone like a buyer.

If you develop a relationship with your dealer (salesman) they will look after you more than the bloke who srewed us for every last cent. Its a fact.

By: Andrew M

Andrew M — Fri, 10 Oct 2008 05:59:38 +0000

sure the service manager could find out what you paid for your car, but my point is why would he and why would he care??
he is interested in making his books good.
if you are good to the service staff they will be good to you.

i totally fail to see your point in that your good deal when you purchase, reflects in bad service from a totally different department.

you certainly must catch up with “old” owners if they have time to call in for a coffee all the time.

one minute you dont want people in your dealership that arent ready to sign that instant, then you say you welcome those that prob wont re-purchase for at least another 5 years….

By: The Salesman

The Salesman — Fri, 10 Oct 2008 03:58:21 +0000

I am in regular contact with the service department, its a good source for seeking new sales.
Often ignored.
Also i catch up with my old owners. Friendly chat and a coffee goes a long way.

By: The Salesman

The Salesman — Fri, 10 Oct 2008 03:56:03 +0000

Yes they do, the system is called ERA or Reynolds and Reynolds.
I can look up any car sale, any time and so can service.
Notes can be made to.
I don’t sell ham or steak so i wont pretend to know how they operate their business.

By: Andrew M

Andrew M — Fri, 10 Oct 2008 03:37:03 +0000

well from my experiences it is the service manager that organises loan cars etc, not the salesperson.

the car before last that i bought,
i had a query about whether or not the correct tow bar had been fitted prior to delivery.

you know who i was palmed to??
the service manager. and that bloke wouldnt have had any idea what i paid for the thing let alone what profit the sales department made.

if you pay full price for your sliced ham in the Deli,
when you go to buy your steak from the butchers department, are you treated depending on whether you purchaced Devon or ham off the bone, or whether or not it was on special??

By: Frontman

Frontman — Fri, 10 Oct 2008 03:23:42 +0000

Damn work gets in the way of all the fun :-(
Andrew, from a customers side, a lot of what you say is true. However, from a dealership side (talking solely new cars here) if you really new how much rpofit a dealership actually made on a new car you would actually question their viability.
As for not getting the discount upfront, when you were a retail manager, if you found your employees were pricing everything at cost straight up without any attempt to make a profit you would sack them. (yeah, you would)
But the thing is, if the salesperson is any good then the customer will leave there feeling compelled to comeback and give them the last bite of the cherry. I survived like that for a long time and still get customers calling me now that I sold VN Commodores to.
By reading your posts, you seem to be of the opinion that as soon as you have bought your car the sales department don’t want anything to do with you. Well for the fly by night group, that may be true. But they are the ones that are there for 6 month and have moved on. The groups I train are all taught that they haven’t sold a car to someone till that person comes back and buys their second car of them. So that means keeping in contact with that person for the next 4 years. Dropping them to work when in for a service etc. That is a lot of work for someone who only earnt the base commission (between $50 & $75 /car)

By: The Salesman

The Salesman — Fri, 10 Oct 2008 03:23:39 +0000

Remember what i said about service loan cars etc. Or if you have warranty work, who gets priority?
Being that i am a coastal dealer we are very attentive to our local buyers, city dealers might be different.
If you are a good customer we will look after you.
Sales, service, parts or otherwise.
If you are a jerk, well, lets just say you wont be on the top of the list.

By: Andrew M

Andrew M — Fri, 10 Oct 2008 03:13:22 +0000

i know they are separate departments.
you just proved my point.

why would the service department care that the sales department didnt quite get the max profit from the vehicle they are servicing??

please send my apologies to the new Kia customers…..

maybe you didnt directly say accidents dont happen, but you had no idea of how a delay could be the fault of a dealership, and that is what i enlightened you on.

By: The Salesman

The Salesman — Fri, 10 Oct 2008 03:05:43 +0000

Sales, service, parts, F+I, aftermarket are all separate departments with different targets and budgets. Just saying