2011 Ford Territory recall, 3681 affected

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By Brett Davis | August 24th, 2011

Ford Australia has recalled 3681 2011 Ford Territory SUVs after a potential fuel line leak was reported. Ford says both petrol and diesel 2011 Ford Territory SZ models built between February and July this year are affected.

According to the report issued on the Australian Competition and Consumer Commission website, affected vehicles could experience a fuel leak coming from the fuel line return hose.

A connection in the line has the potential to disconnect which would result in fuel leaking onto the ground under the vehicle. The recall notice explains this could result in a fire hazard.

Ford Australia says 2011 Ford Territory models produced between February and July this year are affected, while the recall notice explains the vehicles were sold between June 1 and July 31. Ford Australia’s public affairs director Sinead Phipps (nee McAlary) advised CarAdvice:

“Owners are being contacted and asked to present their vehicle to a Ford dealership to have an additonal retention clip fitted to the fuel return pipe at no charge to the customer.”

If unsure, customers are encouraged to contact either their local Ford dealer, or to call Ford’s Customer Relationship Centre on 1800 503 672 for more information.

jumbo

Here we go with the ford bashing.

Good to see they are doing something about it. Hopefully this car doesn’t have any more troubles.

Terri tory

Troubles? Lets try this for size:
New Territory Titanium Diesel, Dash display (ICC unit)
Reversing camera flashes on and off
Reversing cameral does noy turn on
ICC unit goes blank whilst driving
GPS has been stuck “Searching for GPS position” for 2 months now
Ford reposnse “we are working on it” (for 2 months?)
Ford advice – we have ceased delivery of ALL new Territories because of this problem. – Haven’t stopped advertising teh merits of the can including proud employees who designed the ICC unit
I have just about given up hope.
Ford Customer service – useless, not sure who is “working on it”
Big G

When is ford going to address all the suspension issues
Like driving along and it sounds like the springs are coming through the floor of the car its only done 84k
this car is turning into a nightmare
Australian made??????

F1MotoGP

Nobody is bashing Ford! My friend Ford is on recall too. Gearbox.
sm

ford bashing? you’re kidding right?

Ford do a good enough job themselves…a car that is 6-7 years old (in overall design) and they still can’t quite get it right. What recalls would occur if it was a complete redesign?
jumbo

I know ford do a good enough job of screwing themselves over but it inevitable on this site that this will turn into one of them bashing threads.
Harold

One of the downsides of being a local manufacturer, at least with the imported cars there can be often up to a year between launch overseas and the vehicles being for sale here – plenty of time to iron out the bumps.
http://Zuboora.com Mohamad is right when he says

My family have a titanium petrol RWD version of this car. Upgraded from the 2004 ghia. Couldn’t be happier with the car. And it dosnt even bother us that the car has been recalled. It happens. And as long as the manufacturer does the right thing (which they are) that’s what’s important.
save it for the track

Fix Or Repair Daily…. Sorry, had to get it in. Ford Aus flying the banner for quality again… Given just how old the diesel is, wouldn’t such an issue have come up before? Also given past issues (such as BA series 1 xr6t issues to do with plumbing)you’d think they would have sorted issues like this out by now. Maybe it’s the number of recalls and quality issues over the years that sees Ford Aus almost disregarded in teh ‘One Ford’ scheme of things. I wonder what the recall rate is in Europe and the US. I would suspect the US to have issues similar to Aus. Not sure about Europe, given the past acclaim and sales success (in Europe) of Focus and Mondeo I expect quality and recall issues to be less prevalent over there. Should a market be started on how many more recalls before Xmas for the Territory? I’ll open with at least 2.

Dan

Yeah… because the Land Rover would have used exactly the same fuel lines as the Territory!

BoatAnchor

I’d much prefer to have a recall or two to fix minor problems like this than have a craptiva which has mutant Daewoo DNA to the bone, no recall could fix that.

Phil

But you’d be happy with the Ford Fuctiva which was pure Kia DNA?

BoatAnchor

None of my tax dollars went to a Kia Festiva being passed off as an Australian built car unlike the Daewoos Holden get in crates. It was 10 years ago, about the same time you started sponging off welfare.

NM

Ford are letting everyone know they have already sold 3681 new 2011 Ford Territory SUVs albeit 3681 with a small problem. Positive or negative press is still time in the press! (Ford Marketing’s new philosophy maybe)

paulb

Good silver lining NM,wonder if they sold more Diesel or Petrol models.Was in the Eastern Weatbelt of WA a few weeks ago.All the farmers are talking New Territory.

NM

In southern NSW all the farmers are talking New Landcruisers after this year! (just because they can)

paulb

I would never critisize the great Landcruiser,but some tough competitors around now.Ranger,BT50,Amorak and of corse Nissan Patrol

Alex

That’s huge numbers from the new Territory, that should be hurting Sportswagon Sales.

Harold

More likely hurting Falcon sales… no one wants sedans anymore.
Phil

3681 units produced over 5 months is huge numbers? Whats your idea of small numbers?

BoatAnchor

The count of your brain cells.

Starky

Another big cross on the Ford brand. I have been fortunate enough to drive many types and brands of vehicles covering well over 1mil kms. The only brand that has ever let me down are Fords. Warping brake discs, whining diffs, vibrating tailshafts and rusting etc etc. Ford just can’t get it right – they simply do not have customer focus

Ben 10

Seriously? one hose retention clip is another big cross? really?

gmh-bogan

Funny how Fords recall makes headlines.When the VW 118TSI disaster never got a mention from Car Advise,with thousands of motor replacements.

Frostie

Anything Ford related makes huge news on this website, especially Falcon news. The Eco-Lpi review got 300 comments. The Focus review got 150 comments.

Furthermore, news from local car companies is most relevant on a local news website, so you’ll hear everything about Holden and Ford on this blog.
Bangel

Where do you get the imfo on the VW RECALL ,and how many have been replaced , more blurting of misimformation to divert attention from a ford failure .

Captain Nemo

Dearest Bungel i,m sure we have had this discussion before have we not?? Search on Carsguide the little box in the top right corner put in Volkswagen 118TSI if you have problems maybe you can get Mum to help. As i have said previously now over a 100 comments. CG says 6690 recalls oops i mean “service campaigns”
Then go to the WestAustralian (it,s a newspaper) & search “German giants little engine kaput” according to that story VW are doing 7840 “service campaigns” Also just for fun read 4th time lucky some poor bloke had 4 motors before he decided to give VeeDud the flick & buy a Hyundai.

Bangel

Corporal ZERO you spreading tall tales again , your as bad as gmh bogan ” thousands of motor replacements ” you guys really need to get a grip , and how do you explain the massive increase in VW sales , how odd .

Back to the ford issue very dangerous situation , i would suggest a fire blanket and extiguisher should be mandatory accessory .

Captain Nemo

Bungel
“and how do you explain the massive increase in Veedud sales” that,s easy Bogans like yourself that never look at anything else. stick with your VeeDud security blanket just because Grandaddy had a VeeDud don’t mean you have to be a sheep & follow.

Bangel

ZERO as you know i owned a crummer once , never again terrible car .

Recently my bros problems with his 2008 territory with the collapsing front end , and his switching to a santa fe , keeps me from even contemplating a bogan car .

BoatAnchor

VW dont recall them, they try and hide it during the service . The typical VW owner wouldnt even want to lift the bonnet for fear of breaking a nail or dirtying their precious dainty hands so most wouldnt even know or care the engine has been replaced.

gmh-bogan

Bangel watched to many Herbie movies when he was a boy

AndyGF

You people talk such rubbish!
The reason some numb-nuts kept braking their TSI engines is because they IGNORED the big red sign on their filler caps and kept filling their cars with 91 RON and driving like HOONS at the same time…

With mentality like that im surprised they complain that their underpants are too tight, ‘why cant I fit a HORNETS NEST in there’ to make my budgie smuggler a bit bigger?

gmh-bogan

Agree Frostie,with all the news about the sacked Bluescope Steel employees recently.
Moe

Good on Ford to discover this problem early, my toyota tarago family car has too been recalled before its normal.

Bangel

YES this would have to be the fastest recall of a new model in history .

Andrew M

Thats a good thing right??
It shows commitment to their product.

People keep saying just another typical Ford recall sort of thing, but as far as Im aware there hasnt been a recall for the FG.

Ford has picked up their game

Andrew M

a 50 cent hose clamp isnt something to write someone off for
Frostie

What’s more is that Ford are fixing this problem for free too!

Last line of this article – “Owners are being contacted and asked to present their vehicle to a Ford dealership to have an additonal retention clip fitted to the fuel return pipe at no charge to the customer.”

Mick

Vehicle and motorcycle recalls for the last 30 days is listed below (straight from http://www.recalls.gov.au). If you look through previous recalls you will find recalls for BMW’s, Mercedes etc, they’re not uncommon! The only thing that is a little disappointing about the Territory is the age and size of the diesel engine, the type of turbo and the old injection technology used. The psychological and performance/economy sweet spot would be a 3.0L, Common rail engine with a variable geometry turbo so it brings on the boost much quicker. Although only Mitsubishi have it so far, VVT on an engine like that would make it a real winner!

Recalls last 30 days:
- Citroen—C3 Vehicles 24th August 2011
- Mercedes-Benz—ACTROS 930 – 9342 3rd August 2011
- Jaguar—Diesel X-Type 23rd August 2011
- Hino—RB8 Bus 22nd August 2011
- Ford—SZ Territory 22nd August 2011
- Kawasaki—EJ800ABF, KLX450ABF, KL250JBF, KX450EBF, KX250YBF and KX85BBF 19th August 2011
- Audi—R8 Spyder Vehicles 15th August 2011
- Mazda—Mazda3 (BK10*2) Passenger Vehicles 12th August 2011
- Isuzu— F, C & E Series Vehicles 10th August 2011
- Mazda—Mazda6 (GH1051) Vehicles 10th August 2011
- Marine Power International Pty Ltd—MerCruiser 3.0L MPI Engine 4th August 2011
- Chery Automobile Australia—Chery J1 Sedans 2nd August 2011
- Yamaha—FJR1300 28th July 2011
- Volvo—S80 Vehicles 28th July 2011
Jon

Toyota 20, Ford 1
http://www.facebook.com/profile.php?id=1715760895 Charles Dean

Which is more expensive this or the Toyota Kluger ?
peter

I have a 2011 Terrirory diesel. After 3 weeks I returned it to dealer because of fuel smell. Turns out to be leaky injector pump. Time to get part is maybe 5 or 6 weeks. They do not know. No part in Australia. Calls are usually not returned. Not very happy.

scatman

Im saying you just made that up

Rick

At least ford are doing the right thing and recalling ,instead of some certain jap manufacturers who have to be made do it by the government anyone remember the Prius in America not so long ago ? Well done ford more manufacturers should follow suit.
A different Peter

Bit worried about making a comment because it seems to trigger a defence mechanism instead of a problem solving one. Anyway, in the interest of getting the info out there…..

Have driven a 2009 Territory for 2 years. Very happy, great family and work car. Got an SZ TS about 5 weeks ago – first impression was: great improvement on a good car. Then the troubles started: found paint over-sprays on the bonnet (will be fixed on first service) then the iPod integration went haywire quickly followed by the sound system, reversing camera and then the full ICC (dealer tells me it must be a bad batch as they have several others in the same boat – no ETA for the replacement – they come from Japan and they have had an earthquake you know?!!!)

Last night I drove from Orbost to Melbourne in heavy rain most of the way: I now need to wear a wetsuit to drive the bloody thing – it leaks so much that I had a puddle in the foot well. I am starting to think that I have a lemon on my hands.

Anyone else out there with similar issues?
turditory

ford bashing eh? those who think this is no big deal obviously havn’t had the displeasure of seeing fuel gushing from underneath your new territory whilst you family is sitting inside it (twice). My return fuel line has become ‘unretained’ twice in 20,000km, the second time was a week after it was in for servicing where the recall was supposed to be performed but wasn’t due to a parts out of stock issue. This is not just a matter of…”oh dear, my tail light globe keeps bloeing”…this is raw petrol people….ford are extremely lucky no oine has been injured or killed..yet.
Mark Pratt

My new Territory Diesel has problems with the Bluetooth&,Reversing Camera. Also I keep getting “Vehicle is not in Park” messages when the engine is off with the selector in PARK. The reversing Camera FAULT is a real DANGER & I hope some little child is never injured as a result. . The fact FORD DUMPED this Territory onto the market knowing full well it was faulty is a disgrace & I hope Consumer Affairs will address this problem. PRESS reports indicate FORD hope to have new SOFTWEAR to rectify these faults available by next month [February 12] but reliable Ford Service staff quite openly say “Dont Hold Your Breath” if thet can’t fixit by now they never will ????. Mark
http://www.facebook.com/people/Micheal-Andrews/100001228282636 Micheal Andrews

Just brought a terri diesel titanium, no problems yet enjoying the car
mr.x

poos and wees