Lexus wins J.D. Power Satisfaction index for the 8th time
June 2, 2008 by Alborz Fallah
The saying “just another Toyota” is starting to lose its meaning, the Big T’s luxury brand, Lexus, has set records and won awards around the world and last week added yet another one to the books.
The Japanese brand, which stands for Luxury Exports United States has again won the UK J.D. Power and Associates customer satisfaction index. This is the eighth consecutive year for Lexus.
“Lexus is highly regarded as an industry leader in vehicle design and innovation and this award recognises that. Lexus continues to rate highly in the area of customer satisfaction and support. This is due to our dealer network, which strives to offer nothing but the best.” Lexus Australia chief executive John Roca
This is no easy and skewed prize to win, the award comes after vehicle evaluations from more than 16,000 vehicle owners in the UK after an average of two years of ownership were put together.
The survey evaluates 77 vehicle attributes in four different categories: quality and reliability, service satisfaction, vehicle appeal and ownership costs.
Lexus overcame 28 other car-manufacturers to take out the Gold Award for customer satisfaction, so far no other manufacturer has won the award eight times.
Participants gave Lexus 866 out of a possible 1000, well above the industry average of 803.
Additionally, Toyota’s hybrid car, the Prius, was the highest-ranking model on the Customer Satisfaction Index (CSI). The green car earned a score of 901 our of 1,000 with buyers highly satisfied with quality and reliability.
The top five manufacturers in the survey:
- Lexus (866)
- Škoda (846),
- Honda (844),
- Toyota (836)
- Jaguar (833).
Print it: 
Congratulations to Lexus. If it brings the IS350 to Australia, Lexus can win more market share.
yes, would love to see the gap between the IS-F and IS250 filled in. Does anyone know about a hybrid IS?
It’s in the works Milbob
Loving the lexuses. Im currently eyeing off a GS300. Bloody good looking car!!!
The plural for Lexus is Lexii not Lexuses
not sure if I would be keen on a Hybrid IS but its interesting to note that the US has an AWD IS250. Subaru Legacy anyone?
I’m pretty sure the meaning of Lexus is purely speculation. No Toyota source has ever confirmed that the name means that.
good work to skoda
The IS series is not a bad car (a little cramped though), but I can’t say that I much care for the rest of the range.
Jaguar fifth and Skoda second makes me take this with a grain of salt.
Congrats Lexus, All nice cars, though the IS is the only eye catcher for me,
Umm AWD, IS350 would be nice, ffs Australia, bring those cars!,
Would love to see the IS350 down under as it will give the local lads at Lexus a great lineup of great cars. The IS also comes with a diesel version in Europe called the IS220d and yes, an AWD version in the States. Lexus make wham-bam cars of the best but just wish Australia enjoyed the full Lexus compliment. Carn’t wait for the IS-F and hope it races in Targa Tassie next year, will be great i reckon.
Yes, the IS350 is such a GUN price over here, its priced 2K more than the IS250… here in the states.
I wish Oz will get it, I feel as nice as the IS250 is, its under powered for such a heavy car.
The IS350’s ~230kW output would basically make it the almost the best car in the market…. in the states its pretty damn good at that price range and performance.
In Oz, prolly 15k~20k more than the IS250.. which is ridiculous, but if you know what your doing then implant the 3.5 liter engine yourself :-p
not recommend though, its not a tuner car… obviously…
the lexus IS250 is easily the best car Lexus has made.. like ever! Priced against the 320i BMW and C200 Mercedes it makes a pretty damn good argument for itself given the BMW and Mercedes is only 4 cyl, although the merc atleast comes supercharged. My only real problem with Lexus in the past has been their tendency to make luxo barges rather then genuinely good premium cars, but they are starting to get seriously good now!
Richo,
Ive been an advocate and fan of engineering from Lexus, trust I when I say, the best engineers in Japan and Europe (ex mercedes/bmw/audi) are recruited to Lexus. Ive seen how they test Toyota vehicles during design stages…Lexus have about twice as much intricacy in their evaluations. Also there are no cost cut budgetting when it comes to Lexus’s in general, or atleast its not a big deal to propose expensive parts and technology, as they are premiumly priced, as opposed to Toyotas, which must use the best parts for the price…. quality is still there, but obviously with entry base toyota models, you see how “stripped” they are in comparison to the stacked models… Lexus in the other hand dont hold back….
Jaguar in the top 5? That’s pretty amazing! Not surprised to see Skoda up there. They won a similar award in the UK.
Lexus makes some mighty fine motor cars. They are well priced (compared to Euro), the IS being the nicest in the range. Can’t wait for the IS-F, really really nice!!
My friend has had a LX470. Huge 4wd with luxury galore. Bloody nice ride as well.
I’ve driven the RX350, sporty ride, zippy but regulated performance.
“realcars Says:
June 2nd, 2008 at 6:28 pm
Jaguar fifth and Skoda second makes me take this with a grain of salt. ”
RealCars, time to get out of boganville, and learn what really constitutes a good car!!
It’s surprising to see Skoda there instead of parent company VW. Great effort nonetheless for a non-Japanese maker.
Sounds like a Lexibition is in order Tomas79.
A toyota camry platform with more bitumus layers to suppress noise and and RWD of course. Nothing more.
Oh and Jamison at the cutting edge as the Engineers design the bestest car ever made. Sure. Ha Ha Ha.
Even better than Toyotas incredible engineering while making excuses for cost. How bloody lame are u guys getting excited about this crap. Just buy an Aurion. So what if it is a bit noisier inside and is FWD.
Anyone would think they are going to put a Lexus on Mars with such hallowed tones of worship emanating from the collective orifices on this blog.
Realcars? Time to clean out your crack pipe, hey?!
No idea what your going on about, I’m not a fan of FWD Toyotas, nor would I would buy lexus no matter how good it was… I like my brands to have a history of innovation, not immitations like Lexus…
But you got to agree a lexus is one of the best built cars around….
What car do you drive Realcars??
did someone just said lexus is a camry flatform? you may be rite if you said lexus ES300 is almost a v6 camry grande. or else i think you just being silly.